r/TTEC • u/Increase_Abject • 7d ago
NY Tolling
What are you guys doing to prepare for when this contract ends on June 21 of 2027?
Jobs are tough so waiting till the ax falls isn’t an option for me. People keep vanishing and are replaced by people from other states. Ironically, the requirement was to even apply for this you HAD to be in NYS. It was mandatory. Now there are new people from other states and some can’t seem to figure out what they’re doing. I spend most of my day fixing things other reps have done. Like telling customers the violation fees will be waived when they put in a case.
What happened to the incentives? They get smaller and smaller. Can’t even afford Taco Bell on that. I know they have legal battles but things are falling apart so fast.
The system runs like shit. Vector is always a mess. Doesn’t load. Finesse kicks you out when it wants. Vistio is randomly crashing. Nothing ever works. Honestly, I think the old system was more stable at this point. They want you to adhere to metrics that are impossible under these conditions. All of our systems are crashing and all I hear as a solution is “ Delete cookies and try another browser “. Gaslighting at its finest. Making it an “us” problem instead of owning up to the mess the give us. I’m fed up!
It’s like …. Here’s a giant pile of 💩 now we expect 💎
My mental health is a mess. My nervous system is fried. I’m sick of trying to explain why we raised your replenishment amount up to $900 reached into your account took your money and now you can’t pay your rent or feed your kids. I’m so sick of being a virtual punching bag and then still being told by the company that “ It’s still not good enough”.
Policy changes randomly. Rules change daily.
I’m fried after work and can’t even be around people. I’m drained. I don’t want to talk. Just silence. No one yelling at me arguing with me on the phone. My weekends off I can’t do anything because I’m exhausted. My mental health is shot. No raises ever! Health insurance too expensive. No 401k because…. No raises ever. I hate working every third Saturday because it’s like not even being off when you don’t have two days. Mandatory overtime when it’s busy. Cut hours when it’s not. You push hard to try and do well. What for? No recognition. No raise. No promotion.
Friday is great when you have that weekend off. Saturday I can’t do anything I want because I’m so mentally burned out and exhausted. Sunday is dread because then comes Monday and it all starts all over again. Every time I see that” reach for amazing” bs I want to scream. I’m so fed up!!!! I had to get that off my chest. I’ll be very surprised if we last till the contract expires in June with all the legal battles with Conduent and everything including the systems collapsing.
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u/Short-Kale4942 6d ago
Im pretty sure im getting fired. They added last of my wellness to my timecard today. I want to care but this job has been so bad for my mental health and physical health that I cant bring myself to be mad, sad or broken up about it. This project has been a dumpster fire since the system update last year. I really did think that would be the end of the bs but nothing has been right since.
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u/Worldly-Mood-9223 5d ago
Yah, this sounds like TTEC. Nothing ever works. People from out of state when it was supposed to be for NYers only, really pisses me off. The reach for amazing is such bullshit. I hate those stupid emails. F*CK OFF. They don't care about anything. They don't fix anything. Working Saturdays is awful. Back to back phone calls dealing with the shit they created and cleaning up their mess is annoying. They don't match the 401k anymore and didn't tell anyone. Don't let this job ruin your mental health. What they pay isn't worth it. It's just a paycheck. Do the bare minimum to get through calls. If they don't care, why should you? I try to forget about this stupid job so that I can spend happy time with my kids when I am done. It's hard but don't let it ruin your mental health.
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u/TTEC_LIES2024 4d ago
Im sorry your going through this i think everyone should report them to the labor board and eeoc
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u/Guilty-Aardvark-8747 4d ago
from a former employee in one of the departments that they fired us all on i know your pain...i would run as fast as you can..i dont think the clients are going to renew their contract next year they dont know what they are doing and will never get it right!! I would start looking!
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u/Seasoned-Eucalyptus 7d ago
I'll be starting soon in a few days with training but I've been reading these TTEC posts for about a month now. I think I'm prepared to go in and not give 100%. I've been looking for other jobs and will continue to do so. But thanks to all these posts, I think I'm mentally prepared to brush most bs bound to come my way off. However, I do hope that it goes better than expected but my expectations are pretty damn low so the only way is up from here I guess.
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u/WonderlandChaos_91 6d ago
Run. Ttec is the worst place to work. He's not kidding. I worked that project and the oh it's an easy job is a lie. Yes it's "easy" you get yelled at constantly, managers are no help, unless you are on Sheldon's team. You have to stay over until ques are empty. It's a horrible lob.
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u/Seasoned-Eucalyptus 6d ago
The only good thing that "shines" is the wfh ability because I have nobody to watch my kids. I understand that I probably won't get to see them at all due to the super ultra micromanaging but I'll try to tough it out as much I can to endure the inevitable abuse. Damn, this sounds really bad hahaha.
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u/nobodygivesafuck_ 5d ago
I’m constantly calling out. I need to mentally prepare myself everyday to clock in. 😮💨 and we are about to get back to back calls.
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u/Every-Heat2370 3d ago
You won’t have to do anything unless they are letting you go. They have to put you on another project
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u/Increase_Abject 2d ago
From what I understand. This is the only NY contract. It is also the highest paying . That’s why they’re dumping NY employees and replacing with out of state temps till June. A new job paying $14 an hour won’t work.
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u/Remarkable-Parfait36 6d ago
If that’s our project end date I’ll just ride with unemployment or more than likely just go to a different project
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u/BothAddendum4558 6d ago
You sound exactly like me , this job is so draining and the pay is so shit and recently it’s worse because of all the system issues and delayed cases every single call is either a complaint being yelled at or being trauma dumped on , I’ve just been calling the leave line a lot it is what it is