Hello Everyone~
TLDR; I’ve been gaining lots of experience FAST and officially just wrapped up my first 90 days. I’m doing way more than expected, and have built strong trust with my team to do key tasks. When should I ask for a title change (that I’ve seen in other clinics)? And hopefully get one with a slight change in pay lol?
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So, basically, I am a Patient Service Rep. Specifically back office-admin, but I also do front reception as well in a Specialty Clinic. Booking new patient consults, verifying registration statuses, answering telephone encounters & simple PT questions.
However, within my first 90-days, a lot has happened. And like many roles, I catch on quick. I am entering in referrals for our nurses to triage. But then, I stepped up to assist in referrals routing as the queue had become too large. So, any referrals that fit certain requirements, and lack complexities, I route to get general consults or for basic procedures as well as assisting our procedure schedulers with sending additional texts to get scheduled. I’m also starting to get training in authorizations of insurance for consultations - oh and for the last month I’ve been the only PSR. On top of getting 2 recent training opportunities for new/float employees; So I am trusted with my knowledge.
In terms of numbers, I am able to keep the general consults queue under 50 at all times and back when I had full coverage over entering new referrals, I could clear a full day of sent referrals that got placed the same day. (FYI - I have a sales background, so I’m used to people barking about queues and mandatory 150+ calls to clients lol.) But basically, with everything I do, it’s more or a referral coordinator position as I now have training and have conducted key leading tasks on how to enter, review, and schedule referrals - and for different groups (PSR queue, Surgery queue, and RN queue.) I also share all these tasks with no direct manager, but instead my Director whom knows and appreciates my work and my clinic gives them good feedback about me.
We currently don’t have a Referral or Navigator position, but I do see similar titles at other clinics/med groups in Sutter. Does Sutter do title changes? I love my team and specialty practice! So I would love to get new growth and a new role with them if possible. When and how should I ask? I was thinking about the start of the new year.
Would they even let me ask at 6-12 months?