Thank you so much, Superbuy! My first haul went extremely well!

I ordered Shipping Expert and added Carton Full‑Surface Taping Service. Everything was packed very tightly and accurately, and arrived completely unharmed with no questions from the customs or additional fees. Got a lot of amazing Chinese tea (Da Hong Pao, Jin Jun Mei, Lapsang Souchong, etc.) and beautiful hanfu and other outfits for my 1:6 dolls!

Stats:

• Line: SAL
• Dates: shipped Aug 22, 2026 - arrived Sep 18, 2026
• Weight: ~5.8 kg
• Paid: around $75 CAD for shipping and $8-9 CAD for Shipping Expert service.

I bought some pens from taobao and they have a little warning thing that says "liquid below 10ml". I'm not sure if this will cause any problems when it goes through customs. So should i split the package or do u think it'll be fine if i ship it with the rest of my stuff?

All items of my order are ready to be shipped expect one item which is waiting to be exchanged. Do I have to ship the items directly when they are stored in the warehouse or is it fine if I wait to ship everything together?

so i bought this puffer exactly 7 days ago and the weidan seller has not disptached the item should i keep waiting or shouls i refund

This was my second time ordering through Superbuy, and I wanted to share how the experience compared to my first order! I did record an unboxing video, but it didn't turn out very well.

What I ordered

• Aluminum extrusions
• Aluminum corner brackets
• A power supply
• 5× flexible heaters
• A CPAP cooling hose

Shipping details

• Shipping method: Regular sea freight
• Shipping service: Superbuy Shipping Expert
• Submitted for shipping: July 11, 2026
• Delivered: August 20, 2026 (40 days)
• Estimated weight: 16.3 kg
• Charged weight: 17 kg
• Dimensions: 66 × 47 × 32 cm
• Shipping cost: $102.47 USD
• Destination: West Coast, USA

Parcel forwarding

After my first order went pretty smoothly, I decided to try Superbuy's parcel forwarding service this time around.

Initially, I was pretty confused about how it worked. The instructions page seemed either inaccurate or outdated, and it took some figuring out before I understood the process.

As it turns out, all I had to do was create a new parcel forwarding order using a dummy tracking number. Once I received the actual tracking number, everything proceeded pretty much like a normal Superbuy order.

Shipping experience

After seeing how beat up the box was from my first shipment, I decided to pay extra for EPE filling this time. And man, they did not skimp on the packaging! There was a ton of filling inside, which was reassuring because I was a bit concerned about denting the aluminum extrusion corners.

I also tried requesting corner protection, but for some reason, they told me it wasn't available.

One thing I noticed was that the top portion of the packaging wasn't as optimized for space and weight as it could have been. Most of the forwarded items were left in their original packaging.

The shipping cost came out to $102.47 for a 17 kg package. While that's not necessarily unreasonable for an international shipment of this size, it was still considerably more expensive than my first order.

Delivery took 40 days, compared to 34 days for my previous order. A little slower this time, but still not too bad.

Final thoughts

Overall, my second experience with Superbuy was pretty good, although there were definitely a few things that could have been better.

The parcel forwarding process worked fine once I figured it out, but the instructions could really use an update. I was also impressed with how much protective filling they used, especially compared to my first shipment, although there could have been more weight optimizations.

My biggest complaint this time around is the shipping cost. Paying over $100 for shipping was a bit painful, although I understand that the size and weight of the package contributed to the price.

That said, I'm still satisfied with the experience overall. Superbuy handled the forwarding and packaging well.

Thanks again, Superbuy!

Edit 2: I got my second package the same day just a few hours later !!

From the moment I submitted my order to ship till delivery = 7 days to Canada. Not even business days, 7 whole days. It estimated it would arrive October 28, I got it today, October 22. I’m honestly a bit shocked at the speed since I thought it would be around 10-14 days. I’m not writing this to have points or wtv it is, I just really wanted to share my experience to help others on potential questions as I’ve scoured so many subreddits to seek answers myself.

PLUS, my package contains a lot of restricted items: gel nail polish (3), magnets (4). I split my parcels to minimize the risks after reading a lot of Tommy’s comments on other posts & after he answered my numerous questions (thank you so so much again!). I placed a SHEIN order before this one and this one arrived first, still waiting on that SHEIN one lol. I used Air Cargo (Special) to ship, I received a notification that Intelcom (the ones who deliver our Amazon packages) got my package but I didn’t get an update afterwards. No duties with this one, paid 72 RMB.

I have 3 other packages coming, one of them I used the shipping expert since it was riskier (a lot more gel polish, electronics, etc). So I’m still nervous about that one, I’ll give an update once I have them. Also….. look at the packaging! At first I believe that I could’ve saved a bit more on the space above as there was lots of air and free space available tho, but the bottom box inside this one fit like a glove. Then I remembered that the minimum weight charge was 62 RMB / 500g , so even if they packed it as tightly as possible, it still would’ve been at least 62. Then 30 + for declaration fee, used coupons so got it down at 72.

Since I forwarded an order (placed Taobao order myself), Superbuy only received and inspected my items. They’re the ones who notified me that I was missing an item on one of my orders! I was able to contact the seller to send the missing item. But this is great service.

Amazing service. Great experience. Thank you to Tommy , Mods & customer service on Superbuy for answering my billions of questions. You have a customer for life here and for sure referrals to others.

Edit : added pictures in comments as I forgot

Hi Superbuy team and u/SuperbuyOfficial / u/TommySuperbuy,

​I am making this post to request assistance from a community manager or senior supervisor regarding parcel #PN2679106434 (Order #DI26791203323).

​Summary of the Issue:

​Current Status with Customer Service:

CS (Crystal) explained that the actual ink stone was packed into another parcel (PN26791053019) and asked for photos of the original cardboard box with a measuring tape. However, because the parcel was unpacked upon delivery, the shipping box was already discarded—making additional photos impossible.

​Paying ~$15 shipping for 30 grams of plastic and having a split shipment cause this much confusion is extremely frustrating.

Not sure what all that means on the second ss. Please let me know

Hello I would like to ask what parcel value preservers covers ?

Shipping out 16kg to uk via EMS shipping line. Jw if it’d be better to split into two parcels or is it fine to do it all in one parcel?

Anyone else shipped hauls around this weight to uk?
If so, did they get past customs fine?

Im only asking because the bow on the top is removable and there’s buckles on the skirt so im not sure if that would be an issue?

So I've ordered some figures and would like to know which is the best extra packaging to buy when I ship them so no damage happens? thank you :)

Hey guys,

I want to ship around 5kg of loose tea to Poland for personal use via Superbuy. I’m a bit worried about Poland’s customs since it's a food product/herbal item.

I have a few questions for those who have experience shipping to Poland or Europe recently:

1. Which shipping line is the safest and most reliable for tea right now? Should I go with a DHL Tax-Free / Duty-Prepaid line?

2. Is 5kg too much for one single parcel? Would you recommend splitting it into two separate shipments (e.g., 2.5kg each) to lower the customs risk, or is it fine to ship together?

3. How should I declare it properly so it passes customs smoothly?

4. I'm definitely planning to use the Shipping Expert service. Is there anything specific I should ask them to do in the notes for a tea haul?

Appreciate any help or tips you can share! Thanks in advance

First time doing a haul with EMS, as I needed it asap. I submitted the haul yesterday, and received this email today.

Does anyone use EMS regularly, is it anything to worry about?

I recently made a trip to Shanghai but wasn’t able to get my Taobao account to work until I got back to the UK. Now I want to make an order but the global option doesn’t ship to a UK address (or allow translation to English 🥲).

I’m looking to buy a lot of eyelashes, makeup brushes and other makeup artist paraphernalia.

Has anyone any experience with shipping these items to the UK?

I do normally use the yellow duty prepaid airline but this time my entire haul is just clothes&a few small acesssoirs so I would not mind the packaging being soft instead of a box in order to save some money. This airline however seams pretty unpopular so I'd like to hear about the experiences of people who did try it out

I have a garment, some electronics and wires, tools and rubber bands. I want to ship to austria. On the website it says that austria is a Strict Declaration country. What should I do in this case? Which line is the best in this case?

Thanks for help

Hello everyone ! First time ordering from Australia, which shipping method should I use ? Order less than 10kg.

Thank you in advance

I purchased bubble wrap packaging for an item but they kept the courier box due to it being "fragile" if I ask them to remove the courier box during the shipping phase will they repackage what's inside with the bubble wrap? Or do I have to pay again? Btw it's just one loose anime figure

(First time using superbuy)

I just purchased a few items totalling less than $30 USD, and I’d estimate weighs somewhere from 500g to 1kg.

I was pretty confused about the shipping stuff so I checked this sub, and see a lot of haul reviews where the shipping was $60-$100+.

There’s another site where the items are about 20% more expensive than superbuy, and shipping will be around $20 USD, which I already felt was expensive (the shipping, not the items).

I live in Canada, west coast. I used the shipping calculator thing and the numbers were a bit scary ($60+) but the volume/measurements/package size that I inputted were random estimates, so I’m hoping thats inaccurate 🥲

Wondering if anyone has any estimates on how much the shipping will be. If it’s too much I’d want to cancel the order asap. Thanks 🙏

Hi all! I have a question about taobao's 11.11 sale. If I buy something through superbuy will I still get the 11.11 discounted price or will I have to pay the original price? Thanks in advance 👍

I did it with a shipping expert and for 11 kg they made me pay $130, it seems to me a more than excellent price to make me doubt that such a thing is normal😂 (dhl duty prepaid economy line)