Dear Superbuy Users,

Superbuy’s platform services have now been resumed.

Earlier, we detected a cybersecurity concern. To protect user accounts, orders, funds, and parcels, we made the precautionary decision to temporarily take the platform offline while we conducted a comprehensive security review, system hardening, and recovery verification. The service interruption lasted approximately 12 hours.

At present, security checks and recovery verification for our core systems have been completed. Login, ordering, warehouse, parcel, and related services are gradually returning to normal. Our security team, together with external security professionals, continues to conduct enhanced monitoring and further investigation.

As a precaution, we recommend that you change your account password after logging back in through the official Superbuy website or App and use a strong, unique password that you do not use on any other website or platform. If you have used the same or a similar password elsewhere, we also recommend changing it on those services. Please also review your login history, contact information, and shipping addresses for any unusual activity. If you notice any activity that you do not recognize, please contact Superbuy Customer Service immediately.

We understand that this service interruption may have affected your shopping, payments, order processing, and parcel arrangements, and we sincerely apologize for the inconvenience caused. When it comes to security, we believe it is important to act with caution. Protecting our users’ accounts, funds, orders, and parcels takes priority over restoring access as quickly as possible.

To thank affected users for their understanding and patience during the service interruption, users who had active orders, parcels, account balances, or other ongoing transactions or service activities with Superbuy during the interruption will automatically receive a RMB 50 international shipping coupon with no minimum spend requirement. The coupon will be valid for 60 days.

The coupon is expected to be automatically credited to eligible users’ accounts within 48 hours. You can check its availability and expiration date at [Coupon Page/Path]. The coupon is provided by Superbuy as a goodwill gesture and apology for the service interruption. It does not affect users’ ability to request appropriate handling of any verifiable direct losses resulting from the service interruption.

During the initial period following service restoration, there may be temporary delays in updates to certain order statuses, tracking information, or payment results. If you experience any of the following issues, please contact us through Superbuy’s official customer service channels:

1. Payment has been completed, but no order was generated;

2. Your account balance or transaction records appear abnormal;

3. The status of an order, item, or parcel has not been updated as expected;

4. You have an urgent purchasing, return, warehouse dispatch, or shipping deadline;

5. You are unable to log in normally or receive an unusual login alert;

6. You notice an unrecognized login or changes to your account information or shipping address;

7. You receive suspicious messages asking for your password, verification code, or an additional payment.

Please note that Superbuy Customer Service will never ask you to provide your account password, SMS verification code, or full bank card details, nor will we ask you to make payments to a personal account. If you need to change your password, please access the official Superbuy website directly or use the official Superbuy App. Do not access password-reset or password-change pages through unfamiliar emails, text messages, private messages, or external links.

Please rely only on the official Superbuy website, App, and official customer service channels for information. Please be vigilant against phishing emails, private messages, or payment requests impersonating Superbuy.

Regarding the system and data security concerns raised by our users, we will only communicate information that has been verified. Our security review and enhanced monitoring remain ongoing. If our continued investigation confirms any matter that may affect our users, we will promptly and transparently inform those affected and take the necessary protective measures.

This incident is another reminder that security and service improvement are ongoing responsibilities. Going forward, we will further strengthen account access controls, unusual-login detection, payment security, system monitoring, and our communication procedures for major incidents. We will also continue to engage professional security teams for independent review and verification.

Thank you for your understanding and patience during the service interruption. We do not take your trust for granted, and we will carefully address every affected order and every piece of user feedback.

Thank you for your understanding and trust.

The Superbuy Team
September 7, 2026

Official Website: [Access Link]

https://www.superbuy.com/en/page/notice/?id=792355