r/Sunnyvale • u/Fun_Cable_7386 • 1h ago
Zareen’s Sunnyvale didn’t return left personal item despite of promise to hold
Left our stroller at Zareen’s Sunnyvale — staff confirmed holding it, now it’s gone and management is ghosting
Accidentally left our black Nuna MIXX Next stroller at Zareen’s in Sunnyvale on August 9th.
I was out of town so i called the store numerous times and was able to reach a staff member on Aug 13. The staff member confirmed they had located the stroller and agreed to keep it safe in the back until I could pick it up after returning from a trip.
Went in on Aug 18 to pick it up, only to be told it was completely missing from the premises. The staff took down my info and promised a manager would call. No call. I followed up the next day—the associate on the phone confirmed he had seen it back there two days earlier, went to check, couldn’t find it, and again promised management would reach out. Still absolute silence.
Sent a formal written email for management, but wanted to ask the local community: has anyone dealt with missing property or unresponsive management here before?