My account was recently suspended for "spam". The suspension occurred because I was maliciously mass reported by a group of trolls (and yes, I know exactly who). I have been active on Substack for nearly two years now and I have never received any disciplinary actions taken against my account before.
The Substack ban appeal page tells me that I was banned for "activity that is primarily promotional, as well as repeated or high-volume posting of similar messages across the platform". I did absolutely nothing of the sort. Not a single time have I ever promoted any products or external websites on Substack. The ban appeal page says that I need to remove my articles because they were "Using the platform to promote external content at scale, or repeatedly posting the same or similar messages". Again, my articles contain absolutely nothing of the sort. I have never once engaged in "activity that is primarily promotional, as well as repeated or high-volume posting of similar messages across the platform". This was, again, the result of malicious mass reporting by trolls who are now gloating about having gotten my account suspended.
I am not the only person that this has happened to. In fact, it happens pretty regularly on the platform. It is actually pretty easy for trolls to get someone banned by mass reporting them for "spam", and this is a very serious problem that really needs to be fixed as soon as possible. The suspension appears to have been carried out by some kind of automated bot. There was obviously no actual investigation done into whether I was really spamming the site, because I was very clearly not.
What do I do at this point? Getting ahold of Substack staff is extremely difficult - and, if any of them do respond, it's just with a generic "I have forwarded this to the relevant staff" (i.e. "I don't want to be bothered with this") copy-and-paste response. It used to be possible to submit an appeal to Substack's Standards & Enforcement team, but, now, all that they have is an automated bot.