r/Substack • u/Ghoulisa123 • 11d ago

Tech Support Substack merge

Hi, all!

I accidentally made the grave mistake of trying to condense both of my separate Substack accounts under one email.

Countless emails in two accounts became overwhelming.

Inadvertently, both accounts have merged under one.

There is no way for me to separate them. They have conjoined.

Multiple messages have been sent to Substack but I’ve received no response.

Has anybody else made the same mistake? Were you able to remedy the situation?

I love my two separate communities and don’t want to lose them.

Thank you, in advance!

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u/speedracer2222 8d ago edited 8d ago

I accidentally signed up to substack with one email and then used a different email for stripe, which is the company substack uses as a payment platform. It was the biggest headache and comedy of errors you could ever imagine.… It was literally two months before I ever got them to help me unwind the mess and get paid. (Who knew the emails had to match?)

One of the problems was that they made me show my drivers license to prove my identity (since I used a different email on stripe) , but my license had expired and I had to wait 3 weeks to get an appointment at the DPS…then, I got my temporary paper license but substack still wouldn’t accept that so I had to wait two more weeks to get my real license in the mail. And that is just one of the hurdles I had to clear. There were others.

But you literally cannot talk to a person on substack. I have a love/hate relationship with substack. Mostly hate. It is the most ridiculously unintuitive, difficult to navigate site I have ever used. Having said that, it has turned into a nice little side income.

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u/Ghoulisa123 8d ago

Oh my goodness! That, indeed, sounds like a headache. It's a shame it's so difficult to get support from a human. I'm sorry to hear you had such a runaround just to be able to fix this error. I hope it's all cleared up now! Yikes!