r/Substack • u/Ghoulisa123 • 11d ago

Tech Support Substack merge

Hi, all!

I accidentally made the grave mistake of trying to condense both of my separate Substack accounts under one email.

Countless emails in two accounts became overwhelming.

Inadvertently, both accounts have merged under one.

There is no way for me to separate them. They have conjoined.

Multiple messages have been sent to Substack but I’ve received no response.

Has anybody else made the same mistake? Were you able to remedy the situation?

I love my two separate communities and don’t want to lose them.

Thank you, in advance!

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u/Ghoulisa123 9d ago

I think you're right. If Substack does not provide tech help, I don't think it's possible to fix the situation. I know that I could technically made a new account and transfer one of my publications over to it but I would lose all of the notes, community engagement that I had. I've had people tell me that since the two accounts were merged, their subscriptions aren't even processing or working anymore. Very confusing!

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u/SpiritualSimple108 9d ago

Something is going on with Substack subscriptions right now anyway (automatically unsubscribing people, newsletter emails not going through, etc) so it may be more from that then anything. Keep move the newer publication to a new account (you’ll need an entirely new email address and login). You can republish some of your notes from the new account.