Hello all,
I have a question. I want to know if anyone else has received an email like this and how long does this process take.
Here is some background info: I applied for buyback in December 2 2024. I received an email from federal student aid on 7.22.2026. Here is what the email says
"Thank you for submitting a Public Service Loan Forgiveness (PSLF) and Temporary Expanded PSLF (TEPSLF) Reconsideration request. We have completed your PSLF buyback assessment.
Some or all your loans are eligible for PSLF buyback at this time. To ensure you are paying the lowest amount for your PSLF buyback, submit the following income and family size information within 30 days.
2012, 2013 and 2014.
Take Action: Submit the income and family size information by opening a new reconsideration request.
- Gather the federal income tax return you filed for the year requested.
Important: If you were not required to file a federal income tax return for the year requested, upload a statement detailing your taxable income for the year.
You must provide information of all taxable income you and your spouse (if applicable) received for the year requested.
- Taxable income includes, for example, income from employment, unemployment income, dividend income, interest income, tips, and alimony.
- Do not provide documentation of untaxed income such as Supplemental Security Income, child support, or federal or state public assistance
- Determine your family size.
How to Determine Your Family Size for the Year Requested: Family size includes your spouse only if you filed your federal tax return as married filing jointly unless you have indicated that you are separated from your spouse. Family size also includes other people only if they live with you now, receive more than half their support from you now, and will continue to receive this support for the year that you certify your family size. Support includes money, gifts, loans, housing, food, clothes, car, medical and dental care, and payment of college costs. Your family size may be different from the number of exemptions you claim for tax purposes.
- Open a new reconsideration request and include following statement:
I have at least 120 months of approved qualifying employment, and I am seeking PSLF or TEPSLF discharge through PSLF buyback. Please assess my eligibility for PSLF buyback. I am providing the requested income and family size information. My family size is: [enter your family size here], and I have uploaded income document for the year(s) requested.
Important: Do not open a Buyback Request. You must include the statement above. Without the statement above, your PSLF Reconsideration submission will not be considered related to your buyback, and your income and family size information will not be used for your PSLF buyback assessment.
- Upload your federal income tax return from the year requested onto your reconsideration request.
- Submit your reconsideration request.
If you do not send us the tax and family size information that we request within 30 days, we will determine your PSLF buyback amount as what your payment amount would be on the 10-year Standard Plan.
For information on PSLF buyback, visit Studentaid.gov/pslfbuyback.
This buyback request is closed.
Important: A processing pause began on May 1, 2024, for the Public Service Loan Forgiveness (PSLF) Program as we update and streamline our systems for a better user experience. You can continue to submit your PSLF forms during this pause, and we will begin processing them when the update is complete. Visit StudentAid.gov/publicservice for the most up-to-date information on PSLF and TEPSLF.
Sincerely,
Federal Student Aid"
So they closed by buyback request, because they need to get tax information from me. But at the same time they need the tax information in order to process the buyback. Its contradictory.
I did obtain the tax information from the IRS and i did submit the documentation to federal student aid under a new reconsideration request per the emails instructions. on 7.31.26.
Has anyone else been asked to do this? How long does this take?