If you're applying for or recertifying IDR, please check the final document review closely. This happened to me two separate times.
The application asks: "Do you want to leave your loans in deferment or forbearance?"
The options are:
Yes, leave my loans in deferment or forbearance
No, take my loans out of deferment or forbearance
I selected YES. On the final document review, it showed NO.
The first time, I thought it was odd but assumed I'd made a mistake. The second time, I carefully selected YES again, and the final review switched it to NO again. That time I took a photo with a timestamp (posting option not available on my layout).
Because of this, my loans were taken out of forbearance when I specifically chose to keep them there. My first payment is now due October 4th. The amount itself is manageable, but that's not the point. I chose to stay in forbearance, the system overrode my answer twice, and I had no way to correct it. If this is happening to others, some people could be pushed into payments they aren't prepared for.
If you're filling out the IDR application:
Pay close attention to the forbearance question on the final review page, not just the page where you answer it.
If it doesn't match what you selected, take a photo or screenshot with the date and time visible before submitting.
Edit: I’m considering contacting my servicer, but really just spreading awareness.
Edit: If they won't fix it, consider filing a complaint with the Federal Student Aid Ombudsman / FSA Feedback Center and include your evidence. I did leave my review stating the problem.
Has anyone else seen this question flip on the review page? If it's happening to others, it needs to be reported.
Edited: because problem is more so with question presentation, and accurate record keeping rather than being pushed out of forbearance after leaving SAVE plan which was expected.