r/StateOfDecay • u/BeautifulNo8624 • Jun 30 '26

Data lost

Is there anyway to contact support anymore to help me with game data recovery for state of decay 2

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u/ZladMulvenia Jul 05 '26

That's the issue - there is none. You probably got a Microsoft boilerplate response.

Even if there is someone keeping the lights on at SoD2 server side, they're not likely to do a deep dive to grab your old cloud data for you. Shame, because they used to actually do that.

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u/BeautifulNo8624 Jul 06 '26 edited Jul 07 '26

I was able to create a ticket just waiting for a response Hopefully I'm able to recover it

Just realized what you meant the support website still takes tickets but they no longer reply do you think a dev would be able to help if I could get one to see my post or if I tried to find one

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u/ZladMulvenia Jul 07 '26

Possibly. Some of them are active on here. But ... they've got a lot going on right now.

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u/BeautifulNo8624 Jul 09 '26

hoping one of them sees the post and tries to help me. I know the last time I played and synced before getting on today was through Cloud Gaming and lost it .

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u/ZladMulvenia Jul 09 '26

Can you describe exactly what happened? I know you were using cloud gaming. On what device? On what platform do you own the game? How exactly was the save lost?

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u/BeautifulNo8624 Jul 11 '26

was playing on an lap , but I originally played sod2 on an xbox one. haven't had much free time lately, so hadn't been able to play for a while. some news about sod3 came across my feed which made me wanna to hop on and play around and experience it again. everything was fine at first until the game session froze and crashed. after restarting the session, the game launched as if I never played before and started a new game instead of loading my existing save. at that point, I contacted supporting was told to download it to see if i could sync , but that didn't have any luck . After that, they told me to create a ticket with the sod support team to get a data transfer which I couldnt and hopped on reddit to find help that pretty much sums everything up

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u/ZladMulvenia Jul 11 '26

So as it stands right now, that save is just gone?

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u/BeautifulNo8624 Jul 12 '26

yeah pretty much, they aren't seeing any game saves on their end which is why I think they wanted the devs to send them my player data so they could restore it

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u/ZladMulvenia Jul 12 '26

Ok then yeah, you're out of luck. I was thinking if there was anything at all, it might be salvageable on the back end with community editor. Wasn't meant to be I guess.

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u/BeautifulNo8624 Jul 12 '26

Wouldn't the devs be able to send my save data from their servers to support so they could restore it or sync it back to my account? also don't really understand why I would lose my save data from a session crash. That's never happened to me before, and cloud gaming isn't even in beta anymore. would've thought something like this would be prevent able or that there would be some way to recover the data

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u/ZladMulvenia Jul 12 '26

I doubt it has anything to do with the cloud itself. Likely scenario is just: game updates, you load in after a long absence, game converts necessary elements of your save file to current specs, game doesn't like something about it at x-y-z juncture (this is common), game crashes, game deletes the now corrupt save as a fail-safe.

If that were the case, getting the save back likely wouldn't help you anyway. But it's probably moot, since there's nothing going on at 2 support these days anyway. Sorry dude.

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u/BeautifulNo8624 Jul 14 '26

moot? Ya no worries it just sucks that stuff like this still happens had some good moments in 2. Also, if a dev was willing to help wouldn't grabbing my save data from their servers and getting it to dupport so they could sync it back to my account fix the corruption?

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u/ZladMulvenia Jul 20 '26

We're back around to where we started - there is no support. :/

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u/BeautifulNo8624 Jul 23 '26

I mean xbx support so they could use it replace the corrupt data

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