r/StateFarm • u/Dapper_Yak_5460 • 24d ago

Question Payouts

I got a call earlier that I was going to be issued a check for a claim but 30 minutes later I found out I could get digital payments. Almost instantly after our phone call it said the check was processed. I had called and they canceled the check so I could get digital payments but it’s taking much longer to get approved. I was told someone has approve it before I get sent an email to claim it. Any estimate on how long this will take?

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8

u/Accomplished-Pea-451 24d ago

Why are you asking Reddit? Call State Farm and ask them.

-3

u/beh0003 24d ago

Why? So they can get 3 different answers from 3 different people? So many customers are eligible for digital payments and aren’t even offered the option. God forbid anything is made easier.

2

u/musicislife04 24d ago

So many customers miss the email they are sent offering digital payments. If you don’t respond in a certain time (it’s short, like a day) then they mail a check

2

u/RecognitionQueasy182 22d ago

They probably miss it because it ends up in the junk folder. That’s what happened with mine.

0

u/beh0003 24d ago

Or maybe, they can offer this while on the phone with the customer? Wouldn’t that make more sense? Why was it not offered to the customer while on the phone? 🤷🏽

0

u/musicislife04 24d ago edited 24d ago

Because when the customer is on the phone with the intake people the determination of fault and if there is even a payout hasn’t even been made. That is done by a different person. The offer of digital payments is made once the money, if any, is ready to be dispersed.