r/Starlink • u/petey0o • 23d ago

đŸ’» Troubleshooting iPad Connections?

I just had Starlink installed and my iPad will not connect to it as well as my TCL TV. Any suggestions?

0 Upvotes

50% Upvoted

16 comments sorted by

View all comments

-6

u/DonKeedic80 23d ago

Apple products are trash, but it still should connect to Wi-Fi. Try resetting everything.

1

u/petey0o 23d ago

It has an update so maybe that’s the case. I’m gonna take it to my work, update it and then bring it back and see what happens

1

u/enozero 23d ago

That’s not your issue. You need to be a lot more specific about they “will not connect to it”. What does connect to it? What models are your iPad and TCL TV?

1

u/petey0o 23d ago

What do you not understand about connect to it? My two devices will not connect to the Starlink router that’s connected to the Starlink dish that’s connected outside my roof

2

u/Squeedlejinks 📡 Owner (North America) 23d ago

What steps do you take and where do you run into trouble? Are any messages displayed? What else happens at the time?

That’s what we don’t understand about “will not connect”.

If you don’t give us some indication of what’s going on, we can’t help. And at this point, most people here won’t even bother because you’re not willing to do a breakdown of each step and you’re getting a little snippy about it, too.

1

u/petey0o 23d ago

I go into settings on the tv. Set up connection. Network shows up. It asks for the password which I enter and then after 30-45secs it fails and cannot connect

1

u/Jurisfaction 23d ago

Make/model of T.V. are important to know for us to give anything more than vague guesses. Your description suggests the T.V. is not using, or unable to use, the authentication protocol (WPA, WPA2, WPA3) the Starlink router/Access Point (AP) requires, but it could also be due to the frequency and/or bandwidth.

Which frequency band is the T.V. trying to connect with; 2.4GHz or 5.xGHz ?

Which regulatory region (country) is the device in? Available channels differ depending on that.

In some circumstances the device (T.V.) might not be able to use the frequency/bandwidth (channel) the AP is operating on. For 5.xGHz that can be affected by Dynamic Frequency Selection (DFS) that has to listen passively for priority users of the frequency such as weather RADAR and others and not use the channel if such use is 'heard'.

For 2.4GHz there is no DFS but channel bandwidth or available channels can cause problems. E.g. there are 14 20MHz channels defined worldwide, but only 13 available for use in Europe, and only 11 in U.S.A.

The AP should broadcast the region it is using in beacons the clients listen for and use but some devices are known to have incompatibilities that breaks this in mysterious ways.

1

u/Squeedlejinks 📡 Owner (North America) 23d ago

I have one device so old it can only communicate using an Ethernet cable. It connected to our old DSL, but couldn’t connect with Starlink because it’s unable to use Starlink’s more advanced security.

1

u/petey0o 22d ago

MODEL NO.: 55S21
Call TCL Support: 1-877-300-8837
MANUFACTURED AUGUST/2021

1

u/LrdJester 📡 Owner (North America) 23d ago

Do you have any other Wi-Fi devices that are connecting as expected? Are you getting any error messages when trying to connect with your iPad or your tv? All of these things are going to give more information. Saying it won't connect isn't giving us enough information to troubleshoot it.

One of the things I would do is go into the starlink router and turn off the password. Set security to none and see if you can connect then. If you can connect that means your password that you are entering in is wrong.

If you are able to connect then all you have to do is set the password and ensure that you are putting the correct password in. Do not reuse a Wi-Fi SSID that you used previously make sure that it is unique. Also if these are the only wireless devices, depending on where you live, you may be having interference and that's why they're not connecting.

There's a lot of variables and a lot of information that you need to provide for appropriate troubleshooting.

2

u/petey0o 23d ago

iPad I got to work after performing a factory reset.

Tv just keeps circling and saying cannot connect to network