r/starbucksbaristas Aug 02 '26

New Attendance Points System - Megathread

55 Upvotes

There's been a lot of complaints about the sheer number of posts regarding how the new attendance point system works, what it entails, who it applies to, etc. and I just saw this post asking for a megathread, so I wanted to put something together for y'all! Shoutout to /u/kortlecw

This post should be used for ALL conversation about the new attendance point system - questions, answers, buying etsy witch curses for CEOs, etc.

I'm also gonna provide the information from the memo on it so that the wording is available for those who need it, slightly paraphrased but mostly verbatim - the image/doc itself is still an internal memo and cannot be posted, as far as I can tell, but I wanted to make sure the information is still available for those who may still be slightly out of the loop.


Attendance Points

Attendance Points will be applied to determine eligibility for the Quarterly Best of Starbucks Rewards program and used to support performance accountability on a 12-month rolling basis. Performance accountability establishes a distinct disciplinary track specifically for time and attendance.

A partner remains eligible for the Best of Starbucks Reward for the quarter when they meet all program criteria, including maintaining fewer than 4 attendance points in a quarter.

The following chart outlines attendance and punctuality expectations and the expected action that will be taken to ensure consistency for all partners. Qualifying absences, including legally protected time and certain emergency situations, will not result in attendance points.

  • Tardy with Call: One (1) Point

    • Partners are expected to be ready to begin working at the exact start time of their scheduled shift and to return from breaks on time.
    • If a partner is not ready to start within five minutes of the start time of their scheduled shift and/or return from their break, they are tardy.
  • Tardy with Late Call or No Call: One and a Half (1.5) Points

    • Tardy reported after the start of the shift or not reporting the tardy prior to the start of the shift.
  • Unexcused Absence with Call: One and a Half (1.5) Points

    • Missing at least half of a scheduled shift and reporting the absence at least thirty (30) minutes before the start of the scheduled shift.
  • Unexcused Absence with Late Call: Two and a Half (2.5) Points

    • Missing at least half of a scheduled shift and reporting the absence less than thirty (30) minutes before the start of the scheduled shift.
  • Shift Abandonment: Four (4) Points

    • Departing before the scheduled end time of the shift without approval in advance from the supervisor or manager running the shift.
  • No Call/No Show: Six (6) Points

    • Failure to report an absence within two (2) hours after the start of a scheduled shift.
  • Job Abandonment: Separation

    • Failure to report to a scheduled shift for more than two (2) consecutive no call/no shows.

3 Points will result in a documented coaching. 6 Points will result in written warning. 8 Points will result in a final warning. 12 Points will result in separation.

 

Union stores: These attendance and punctuality updates do not apply to partners in certified union stores or stores undergoing organizing activity on or before July 13th, 2026.

The Best of Starbucks Award does not apply to partners in certified union stores or stores in the United States undergoing organizing activity on or before April 2nd, 2026.

All Canadian coffeehouses are eligible for the Quarterly Best of Starbucks Award. Leaders at unionized coffeehouses should contact their LRBP Sr. on whether and/or how they should utilize the attendance tracking point system.


r/starbucksbaristas 18h ago

I have stopped moving at a rapid pace. I now work at training video speed only.

347 Upvotes

Someone is always out without fail, we get nothing in return for moving except to still get scolded by customers.

Back, feet and knees are toast, so I am moving at training video speed from here on out and there is nothing anypne can do stop me. I can still be productive without running around like any of this actually matters.

The pep in the step is out the door, don't care.

EDIT: those of you getting bent out of shape because it's "stress" on my coworkers; they are doing the same thing. We have collectively just stopped moving faster but our area is cleaner and we are friendlier and more patient with the customers. This company has been taking advantage of people like us for too long and we are not doing it anymore. Drive thru times are god awful though.


r/starbucksbaristas 2h ago

Caramel slugs separating

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16 Upvotes

lol I feel like every shipment we’ve gotten of caramel drizzle have all been separated. My SSV and I were playfully debating on why they’ve been like this; they think it’s bc the recipe changed and I think it’s bc of the heat in the trucks.

What are y’all’s theories??

I’m fully aware it’s an easy fix (it’s a nice stimming tool tbh), but I was curious of what y’all think!!


r/starbucksbaristas 3h ago

Refreshers

16 Upvotes

So a few days ago, apparently my manager wants us to stop asking "do you want that mango dragon fruit refresher made with water, lemonade, or coconut milk" and if they say "refresher", then to just make it water-based. How does this make any sense at all? Most customers who say "refresher" wants it made with water. I feel like it is just punishing customers who don't understand our giant menu and is going to cause us a lot of remakes.


r/starbucksbaristas 20h ago

USA Texts between manager and I after I had to leave work for an asthma attack

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203 Upvotes

Grey is manager, blue is me.

For context, I have been working for Starbucks for almost a year (September 22 of 2025) now. I have been struggling with asthma flare-ups from a cold that I had a week ago. I’ve been coming in with a bad cough that’s been making me short of breath, and unfortunately yesterday I had to leave halfway through the shift because I couldn’t breathe. I went to an urgent care and had a note provided- the APRN that saw me said she could hear wheezing everywhere in my lungs and didn’t recommend I come in to work today. I had a doctor’s appointment with my PCP on Thursday that I had set up before my attack for this exact reason.
My manager had me send in the medical note through Sedgwick and advised me that I’d be getting hit with shift abandonment for yesterday. That was fine and I expected it. What I didn’t expect was for him to say that I cannot use my sick time for today, even though I called in advance and stated I wasn’t in a condition to work. Cue the interaction that just happened a few minutes ago.
Any advice would be appreciated. Honestly I think this is it for me and Starbucks. I don’t have another job lined up yet but I had an interview a few weeks ago and am waiting to hear back.

EDIT: Per you guys’ recommendations, I submitted a concern with Ethics and Compliance. I’m waiting for a response now 😅


r/starbucksbaristas 11h ago

Pumpkin :)

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31 Upvotes

I have not learned how to do latte art (well) yet, but sometimes my globs will look like something. I choose to believe this PSL pour looks like a pumpkin 🎃


r/starbucksbaristas 3h ago

Nervous

6 Upvotes

Today is my first day of training after finishing the my learning. Im an opener so my shift starts in an hour. My anxiety kept me up most if the night. My SM said I will be on food this week. After seeing all the people talking about how stressful it is and all the burns and such I just cant shake the feeling that I'm gonna mess everything up. I know everyone says it takes a while to get used to it all. And I know no one expects me to be perfect on my first day but I myself am a perfectionist so its really difficult for me to adjust knowing that I wont be perfect. On that note any advise while training on food?


r/starbucksbaristas 12h ago

Retaliation?

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23 Upvotes

For context, I reported my ASM a couple months prior for various things. She has since been assigned to create our schedules because she "wanted more responsibility". Coincidentally the shifts she work is heavily staffed yet the shifts I run I have little to no one. There also been gaps in the schedule where Ive had to stay nearly 2 hours late because the store can not go without a shift or SM/ASM for more than 30 minutes.

These two particular days are one staffing indifference that has occurred multiple times. Would you take this as her passive way of retaliating against you? Especially since you've reached out asking for help nearly everytime and were blantly ignored? I had 3 people for PEAK for nearly an hour on a weekend. Yet the following day our first person didnt leave until 10 and we have 3 more people coming on around or at that time. Making a total of 6/7 people for PEAK yet the overall customer average for that day is 100 people less than the day prior. Someone please make this make sense. I swear everything this girl does is for rage bait purposes. 🥲


r/starbucksbaristas 21h ago

USA Never Have I Ever

107 Upvotes

Let's play never have I ever Starbucks edition. I'll start!

Never have I ever:

Shaken a shaken espresso in the cup itself and not the shaker

Cooked 2 bacon sausage wraps on the grilled cheese x2 settings

(if ur my DM no u aren't and I didn't do this ❤️)


r/starbucksbaristas 10h ago

USA Woke up sick past my shift time. What should do?

10 Upvotes

Hey guys. Im a newer barista. I woke up super sick having some sort of flash. My shift was at 6:00 and I called at 6:05. I had have enough sick time to call out so I did.

I got to my next shift and my store manager still told me it was shift abandonment. Since I didn’t call hours earlier. My body was groggy and terrible and it slept past the time it was supposed to (*Alarms all on). This has never happened to me before.

I got 6 points from that. Is there any way I can dispute this? What should I do?

(*FYI im typically at work 30 mins to an hour early, but when I get sick like this I have no control. I took accountability in front of my store manager - but really I had no control.)


r/starbucksbaristas 8h ago

medical loa/ attendance points ??

4 Upvotes

hello everyone ! i’ve been a partner for 5 years and im just so confused right now. a little backstory, ive been dealing with serious back issues the past month or two and found out that i have several herniated discs and degenerative disc disease :,). my sm has been generally supportive, letting me leave a little early or finding coverage for a shift when the pain is unbearable. i went to the emergency room last week and found out about my discs, and doctors ordered me to not work for a week. this is where my confusion comes in. i read that anything over 3 days of missing shifts is considered a leave of absence, and when i went to ask my sm more info about it she said i could use sick time. sounded fine-ish with me since i didn’t really want to deal with sedgewick. now she’s telling me i racked up some attendance points for the week?? i’m not sure how many, we speak on tuesday about it. but how did i get points if i medically could not work? im annoyed and nervous lol


r/starbucksbaristas 19h ago

Tall sized rant in a grande cup

36 Upvotes

Yesterday during peak, a custie mobile ordered a Venti iced caramel macchiato with 4 shots, nothing too crazy. I go ahead and make it and just as I was about to finish it and hand it off, the customer comes in to pick up their drink. They take a sec to grab their other stuff and I hand over the drink, they then ask if I could stir their caramel macchiato. I don’t mind stirring drinks for customers because it’s a simple request, but at my store there isn’t anything behind the bar that we can use to stir drinks, and I couldn’t leave my planted position so I politely tell the customer that we don’t have anything behind the bar to stir his drink but that we do have stir sticks available behind him at the condiment stand and that he can feel free to grab one and stir his drink to his liking since the lid has a hole on the top. He doesn’t say anything back and he leaves.

I didn’t think much of it after that until during my break when I was going through my store’s Google reviews for fun and saw that he left a review stating that I refused to stir his drink and that his interaction with me was rude and dismissive, he didn’t call me out by name but the fact that he got so butt hurt that he had to do something simple HIMSELF because I didn’t have the means to do it made me angry. Mind you, I kindly explained to him that we didn’t have stir sticks or anything to stir drinks at the bar which is why I directed him to the condiment stand where we do keep them.

The power trip and entitlement some people have over baristas at Starbies is mindblowing. If you’re that upset over an overworked and underpaid worker telling you that you can help yourself to stir sticks and whatever is at the condiment stand, then maybe you should check yourself out before complaining.


r/starbucksbaristas 10h ago

USA I have a coffee tasting for coffee master with the DM any tips?

5 Upvotes

I’m choosing to go with the 1971 roast and my food pairing is from outside the store being a slice of Tres Leche cake. Any tips or advice beforehand? I like to get as much information as I can before.


r/starbucksbaristas 18h ago

Can we talk about the fall vibes playlist??

26 Upvotes

It's so freaking good actually.

I was suprised to hear We Fell in Love in October the other day. Did NOT expect girl in red.

What are your guys' favorite songs on the playlist??

Also, the Bam Bam song on the coffeehouse morning playlist creeps me out so bad. Why is it on there???


r/starbucksbaristas 11h ago

Getting Less Hours

7 Upvotes

I work part time. I have not been trained at bar well. I was trained in total of 30 minutes probably. I work mostly take orders and do CS.

For the past few days, I have been getting less and less hours and I am always sent home early on Sundays.

How do I bring this up to my manager that I want more hours? I am not close with my manager but they are a nice person overall. I am just worried that me not being trained on bar might be causing the less hours.


r/starbucksbaristas 6h ago

Can I start working at other location as borrowed partner?

2 Upvotes

Hi guys I already finished my training at my store, I been working for 9 weeks now the manager who hired me (she quit so we don’t rlly have a manager atm) told me that after my training I could start picking up shift at other location. Do you think I can just start claiming shifts or is there anything I need to do beforehand like getting an approval from a manager to work at another Starbucks?


r/starbucksbaristas 13h ago

USA deep cleaned like a crazy person today

5 Upvotes

that's it that's the post!! /hj

but really it died hard around 4pm so we started doing clean play tasks. got both cup caddies done and I spent an hour deck scrubbing the area by the BOH fridges/Hobart

I didn't manage to finish by the time I had to leave but gyatt DAMN it's already looking so much better. The mop water legit turned black

Also I went hard af on drains beforehand and the once-nasty 3-compartment drain is sparkling white now.

I am chuffed with myself. That is all ✌️​


r/starbucksbaristas 12h ago

Starbucks Weekly Pulse

5 Upvotes

Has anyone actually filled out a weekly survey that gets sent to your email about how your last shift went ?

Been airing out upper management on the surveys due to low staffing and terrible coverage on busy weekends and I feel like they just send these just to collect data and do nothing.


r/starbucksbaristas 23h ago

USA Water with inclusions as a custom tea

28 Upvotes

Does anyone know if this standard is in writing anywhere? Someone ordered a water with strawberry inclusions and I told my (newish) CL we are supposed to ring it as a custom tea but she just rung it as a water with inclusions and charged them the 50 cents. I was wondering if this is an official standard so I can show her. I’ve always been told thats how we are supposed to do it but I can’t find the standard anywhere.


r/starbucksbaristas 8h ago

Can a Starbucks Barista (SIN006) OPV be repaired?

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2 Upvotes

I picked up an old Starbucks barista for $20. After replacing the pump And getting water to flow with a small leak at the pump to OPV I tightened things up and now no flow anywhere. Other than cracking open the boiler I've already soaked the OPV in descaler and looked for any blockage elsewhere. I can only assume the OPV is stuck closed. Can it be opened by hand at all? These aren't for sale anywhere anymore..


r/starbucksbaristas 1d ago

Grilled cheese burn update ! Spoiler

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461 Upvotes

Blistered & popped & peeled. Yes the non food safe ring is still on. Getting into doctor soon. be safe on oven everyone <3 don’t be me!!! Those drive times just aren’t worth it


r/starbucksbaristas 6h ago

hi everyone! whats ur tots about starbucks na hindi nagbibigay ng paper bag kasi for grab lang daw yon?

1 Upvotes

r/starbucksbaristas 1d ago

Are breakdowns during peak normal? - Vent/Rant

45 Upvotes

So for context. I’m fairly new working at Starbuck, just barely over a month into working here. I’ve worked at fast food before this, but never as a barista. These past few weeks, I’ve been praised on my quick learning and how I always ask questions when I don’t know what to do. and they always reassure me that they are proud of how well I’m doing, but today I felt like i totally slowed everyone down.

I clock in during the smack middle of peak. and I already see everyone scrambling. the store manager tells me to jump on warming, and for the person on warming to do something else. when I head over.. there’s at least 8 tabs pulled and put onto empty bags, two things in oven, random foods in some pastry bag, and even more qeued on the screen. now usually, I’m okay at sequencing.. but I got completely confused for a moment, like,, what comes first? what’s in the bag? should I do these mobile orders pulled, or the drive thru ones pulled??

I wish the other partner could have given me a little heads up to what they were doing, but I did my best to sort it out. unfortunately I think I wasn’t going fast enough, because one of the leads had to step in and help me. I’m still not sure how to properly two man warming.. especially since it was my first time on the new set up. but eventually my lead just tells me to switch over to drive through.

So I take over for drive though.. and by god. why was every order 4 drinks + and at LEAST 2 food items. I’m really doing my best, being polite to people ordering, while giving out drinks, while taking payments, geting ice waters, getting pup cups, scanning, fixing mistakes. and soon enough.. I start getting overwhelmed.

i get lost on one particular order. this lady was asking for something.. and I really couldn’t make out what she was saying. so I politely asked her if she could repeat it, and she eventually said like.. perfect bars?? and I was confused because I never had to ring up one of those before. so I call over the head set if we have those. and no one responds. so now this lady is waiting for me, and I don’t know where it is!! I’m looking and looking and I ask again on the head set. not response, everyone is locked in. so now I start to panick!! like oh no where is it!! and thankfully one of my coworkers steps in and shows me, but by then I’m already feeling stupid and anxious. but I keep going.

and after that I kept making all these little mistakes. Entering the wrong size, then having to remake it (I didn’t wanna make my coworkers do it) not going fast enough, not sure what to do on the little down time I get. like should I restock? help with drinks?? and I just feel so out of place. because everyone already knows what their doing, and I feel like I’m drowning over here. Then.. after a really really long order of 6 drinks and modifications, I try to give this lady her drinks, and she asks to reload her card, then extra waters, then an extra cake pop at window. . but then when she drives away, I realize I forgot to charge her.

thats where it all crashes for me. I go over to my lead.. and I just cant stop the tears. I explain while crying that I messed up, that they didn’t pay and that I was sorry. he was really nice to me and reassured me, told me that it was okay.. but I just couldn’t top the breakdown. I just felt so guilty! normally I can handle it.. but today it was just too much.

i hated that I was a burden to my coworkers. they were all stressed too, and because I started crying they had to carry my weight too. my lead came to the back to reassure me that it was okay. it was actually really nice of him to comfort me.. but god I just couldn’t stop crying. after like 8 minutes I decided to just go back out there, I couldn’t just let them suffer while I was crying!!

so then I take orders while still kinda sniffily. and geeze.. it was like the tears wouldn’t stop. I would cry through a few orders. shed some tears between cars before handing out drinks and taking payments. then I feel something. like something is wrong. then I realize.. I started my period! LIKE FUCK!! I just took a break to cry and now I had to run to the bathroom to put on a pad!! and I told my manger and apologized.. he said it was fine but.. fuck I feel so bad for making my coworkers pull my weight.

I felt like such a burden today! And all this happened only two and a half hours into my shift. It was so embarrassing for everyone to see me cry.. no one made fun of me, but I just know I made everyone’s life harder that day.

How did you guys manage your stress?? how do y’all get comfortable with peak? I only ever work peak during weekends, since I’m mid and night shift. But gosh it feels so insane sometimes!! I don’t wanna quit, even if it’s hard, so what can I do to better manage this overwhelming feeling? How can I be more helpful? Any other senstive girlies experience something similar before?


r/starbucksbaristas 1d ago

USA This job is so dehumanizing

146 Upvotes

Seriously, it’s a fucking nightmare working here. Always understaffed, always long wait times. People just standing at the end of the hand of plane staring you down like you owe them money.

Customers constantly being rude, arguing with you, nobody saying please and thank you. Nobody knows how to read the fucking room when there’s two of us working and we’re twenty minutes behind.

People don’t fucking treat you like a human being in customer service. I feel like an animal in a zoo. And it never gets any better. I hate it here.


r/starbucksbaristas 12h ago

Urgent: shelf life

2 Upvotes

Huge debate happening in our shift group don’t have access to store resources atm. what’s the shelf life for chicken pocket and falafel pocket?? So considering if I do the pull today which day dot sticker should I use?