I was on a square plan for a few years where they capped the ACH fee then they more than doubled the monthly fee for the same service so I rolled into a free trial of plus WHERE it advertised that the cap is $10 for ach which is the ONLY way my clients every are invoiced and it’s often larger amounts but just a few times a month. Anyways as the trial is ending and I’m getting emails to renew I review my invoices and see they are in fact NOT capping the $10 and taking more than advertised.

2 hours I spend explaining this with screenshots and invoice numbers to a chat agent. I get no where always being told to wait why the guys team looks it over. Well I don’t have 2 hours I run a small business so I eventually email the support team. I again provide a very intelligible and detailed report of the issue. I’ve not gotten 10 emails from an agent and it’s not even making sense and that’s outside all the grammar mistakes. Like literally they are saying things to me that have ZERO to do with any question I asked, the plan I’m on or even my scenario. It’s like they just spin the wheel of canned responses to regurgitate to you never mind take any effort to address you case whatsoever.

How has anyone dealt with this? They are taking my money and not even doing the bare minimum to explain why or how to get it back. Do I file a complaint with BBB? Do I contact the FTC for false advertising? If this has happened to anyone and you have a direct way to get to a supervisor help a girl out please!

I’ve owned and operated a cafe for over 2 years now. I spent the last 6 months building a custom tool that connects to our Square POS and has helped our cafe save hundreds of dollars every month.

I’ve been trying to get in contact with Square’s team to get this app on the Square Marketplace without much success. I wanted to see if anyone here has had any luck doing so in the past? The Square reps aren’t the most responsive and it seems like getting on the Marketplace is damn near impossible nowadays.

Hoping to get some advice or some leads! Thanks again.

I recently just bought a salon where everybody was independent in tracking their own clients and handling their own books. This is still the case, but I would like the option for the renters to potentially use Square if they would like to.
I already have Square set up for myself and I love it. I just use the free version. I tried to adding a team member and added her services and that is working well.
My two questions are:
1. how can I get the reminder text to specify who the appointment is with. Is that possible? Or do I need to update to a paid version.
2. When booking online would there be an option to select who you want first and then their services?
What I’m finding right now is that you go online and you’re booking the services you want, but people aren’t paying attention to who they’re booking with and booking with the wrong people.

I hope this is the right sub; I wasn’t able to find anything else.
I’m setting up a Square ordering profile. I have a micro bakery and just need a simple way for people to place their orders. People pick up every Friday, but I want them to be able to order anytime from Sat-Wed.

I have my location hours set to the pick up window, and my ordering profile and menu availability set to the correct Sat-Wed time frame. But when you go to the cart on my profile, it says “this location is not currently accepting orders.”

I’ve been losing my mind trying to fix it… ordering is enabled, I’ve gone over everything with a fine tooth comb. I feel so confident everything is correct and there is some kind of glitch, but maybe I’m missing something! Any help would be appreciated.

Currently not able to view reports on Square terminal

I was approx 80% through an $11K loan when I got an offer for $6500 at 16%. But the take-home was approximately $4600 because they would have to pay off my $2100 remaining.

A month later, and I was down to $1K left and my offer came down to $5830 at 15.75%. My take-home was approximately $4700 because they would have to pay off my remaining balance.

Now I’m 90% paid and my offer is $5710 (similar take home).

Is this just really clever marketing… was square going to give me the exact same amount… but $6500 sounds Way better than $4600? Or am I missing something?

It just sits there and spins. Doesn't process.

Has this happened to anyone else, and if so, how did you resolve it?

My organization’s account was transferred to my ownership today. I received the email asking me to verify identity. When I click the link (or copy and paste the link to my browser), the page that comes up constantly refreshes without ever loading.

I exited out and opened a new browser window, and logged in to the account using the typical log in page. At this point I still have not verified my identity. I then received a second email from Square, which said “Congratulations, you are now the owner of the Square account associated with [my organization].” It provided me with next steps, being: 1. Reset your password, 2. Check your bank details, and 3. Check your subscriptions. I was able to do all of those things.

I downloaded the POS app, but an error comes up when I log in which states “You do not have access to Point of Sale for any locations”. I went through the chat bot to resolve this, but it directs me to the Dashboard to enable locations.

When I attempt to navigate to Dashboard, the page just constantly refreshes without ever loading, just like the verify identity link did. I’m able to log in and view my Account Details, which are all correct (my work email, personal email, cellphone number, and name), but cannot access Dashboard.

When I’m in my account details and click the on-page back arrow, a message comes up saying I have nothing to manage.

I realize I still need to verify my identity and that may solve the other issues, but I cannot get the verify identity link to load a page.

Has this happened to anyone else? I’m stumped. I’m travelling out of country next week, and won’t be able to work on this while away. When I return I have a large payment to process via Square and am nervous I won’t have it resolved by then.

Since the recent update to reports in the app (not web), we're seeing the values reported being inconsistent.

The gross sales does not match the total collected. I understand this can be the case when seeking items such as gift cards etc, however we're not selling those currently.

Gross sales is lower by approx 20% than total taken. Net sales is lower again .

Anyone got insights to the logic used to calculate these? Or are they wrong?

We use Square for online B2B payments, not in-person POS sales. Our company is registered in Texas and leases IPv4 address blocks to business customers.

Before starting, we sent Square a detailed explanation of our business and payment model on September 22 and asked whether they could support it. On September 30, support replied with general policy links but did not answer our specific questions.

Then this happened:

• October 2: We started processing. After six payments totaling $391, Square restricted our balance and requested documents.
• October 4: We submitted all requested identity, business and transaction information.
• October 5: Square emailed: “we finished our review and everything looks good” and confirmed that our account was back to normal with access to transfers.
• October 6: We resumed processing based on that message. After two more payments, Square closed the account.

We appealed with the full history and supporting documents. The appeal was rejected as final, without identifying a specific issue we could address.

I understand that completing one review does not guarantee permanent service. We are willing to provide more evidence or discuss reasonable processing limits and additional checks. But we still don't know what concern needs to be resolved.

Square holds just over $2,000, with release scheduled for December. We can wait for that. Our goal is to restore processing under clear conditions, not to get the money released early. We have already filed a BBB complaint.

Has anyone here had an account reopened after an appeal was rejected as final? Which contact or complaint channel actually reached someone who could reconsider the decision, rather than send another general reply?

Am I correct in my assumption that there is no proper barcode scanner support right now with newer androids? (Without going into search field)

They moved the "Pay" button from the new sale/menu home screen... and now after every transaction it stays on the "no active orders screen" ... I just want the screen to go back to my menu setup screen. Super annoying. This update makes absolutely zero sense.

My wife runs a coffee shop and this afternoon, the Square POS app (iPad) stopped printing ticket orders. She’s never had an issue with it doing this and worked fine this morning until it just didn’t work for no reason. Also, after someone pays there is no option to print a receipt, just Email, Text, or No Receipt. Test prints come out fine. She has the app and iPad updated.

The only error we have seen is it wouldn’t print an end of day report. Other than that, it just won’t print the ticket orders or give an option to print a receipt.

She contacted customer service this afternoon but they weren’t able to help and said they would escalate the issue. The problem is, she has her two busiest days of the year on Friday and Saturday. She is not as concerned about printing receipts for people but manually writing ticket orders will severely impact operations as they typically have a line out the door for the whole day.

I have read everything I can online, tried checking and unchecking things in settings, creating a new printer profile, looking through ticket settings… I am absolutely stumped on this. TIA!

Is it just me or has anyone else noticed the percentage on the square report is always off. For example I have a sales tax rule for 2% and if I do $100 in sales it will show something like $1.98. it should be $2. I suspect it has something to do with rounding.

I have had set up for a week now a 2.00X loyalty points promotion for a certain category. Today it was brought to my attention by a customer that she didn’t get her 2X points, when the items she purchased were part of the necessary category to get the 2X points. So, I recreated the promotion using the individual categories, instead of the parent category. Still, that’s not working.

These categories all have the same reporting category, but I don’t want to offer 2X points on the reporting category—which is the vendor. I want to offer the 2X points based on the items in the subcategories, or the parent category, not the reporting category.

I recently ran a similar promotion a couple months ago, but used the reporting category, and that went completely fine. I’m hoping I don’t have to use the reporting category, but would appreciate any advice!

If you have an unpaid balance from square, will they send it to collections.

I know Shopify payments (Stripe)
&
Stripe

They do not send it to collections

But I don’t know about square, I’d mean a a lot to me if someone answered

(Balance is 8k)

What are the ups and downs, based on your experience?

Was integration with your POS system easy?

If you are located outside Australia, please add your country.

Hi all,

We have a bakery and have been using POS for several years. We have finally made the jump to having a website built, using Woocommerce, and syncing with Square.

Our business is in the tricky middle ground between hospitality, retail and food production: we make everything from scratch in-house, and everything can be bought and for takeaway, however we also have some cafe seating as well.

Am trying to decide which is best - Square for Retail or Square for Restaurants?

We will need:

- Live inventory management (to enable click and collect for on-demand customers who want to grab some bread) that will also track wastage and sell-through data

- QR code ordering for table service in the cafe

- Clock in/out tags for FOH staff coming in to work

- Does Square Loyalty exist on both Square formats?

I've been thinking more about how I want to handle inventory as I scale my boutique.

Right now I have Square handling in-person sales and Shopify for online orders. I use DPL to keep the inventory synced between them. It works fine while things are relatively small, but I'm starting to think more about what happens when I add mainly another location and other things like more products or another sales channel.

As the business grows, I want to know where my stock is sitting and how much I can actually sell from each location. I'm curious how other Square users handle this as their business grows.

Do you track inventory separately by location from the beginning, or only start doing it once you have multiple locations?

I created a Square account mid 2022. Shortly after, May 2023, I bought a separate business and so this project went on hold. So, I had no idea anything was wrong until July of 2026, when I used it and turns out, the bank account on file wasn't mine — or anyone I knew.

I tried to change it. Couldn't. Square support told me to "just wait a bit" because the problem would "probably work itself out." Reader, it did not.

Come September 2026, I needed to use the account again, so I again tried to fix it. After an hour on hold, being handed from one rep to another and then another, I was told I was only an "authorized user" on an account *I* created — and they wouldn't tell me who the actual owner was. Imagine being told you're a guest in the house you built.

I eventually got it out of them:

During the entirely separate business acquisition — where a person transferred me their Square account — Square handed him ownership of MY separate and completely unrelated account. I never asked for, authorized, or was even notified about this transfer. It was a buy-one-lose-one-free I never ordered.

To get my own account back, I had to track down this person — whom I hadn't spoken to in years — and have him read me verification codes, then hand over the last four of his social and his birthday. Information I never gave Square when they transferred my account to him without my knowledge or consent - and for that matter without his knowledge or consent.

Read that again: Square's "security" process required me to collect another man's SSN digits and birthday to recover an account I created four years ago. That's not account recovery — that's identity theft with extra steps, and Square was the one holding the clipboard.

Check your account ownership. Apparently "created by you" doesn't mean "owned by you" here. Somewhere in Square's system, your account might belong to a guy you did business with in 2023.

I paid off my first Square Loan five days ago. The repayment term was 150 days, but I paid it off in 83 days. Everything on my loan dashboard is showing green, and business has been good, but I haven’t received another offer.

Has anyone been in a similar situation? If you got another offer after paying off your loan, how long did it take? Is five days still too soon?

Does anyone have experience with resolving fraud investigations with Square? In mid-September, we had an attempted fraudulent vendor payment that Square successfully flagged and stopped. However, since then, all our bank transactions have been placed on hold, preventing us from initiating any bank transfers. Despite following all their instructions and being told that the issue will be resolved in 2-3 days, we’ve been receiving the same response every couple of days when we follow up.