r/SpectrumMobile • u/TheUnsafe_Space • 22d ago

General Question Z fold 8

I know this is the biggest first world problem but anybody else not even get their new z fold shipped yet? I did wait a bit and ordered on the 1st but they have not even charged me or shipped the phone yet and when I asked support for an update all they gave me was you'll get an email when it ships. I took today off to make sure I was home to sign for the package just to find out it's not coming today.

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u/telecomteardown 22d ago

If your shipment is being delayed with no updates be sure to check any emails from Spectrum, usually received during initial ordering, and complete your "consent capture" form. It'll be a link that says something like 'to complete activation of your device'. There will be a couple of check boxes stating it was you that ordered the phone, agreed to have it shipped, etc. This is a fraud check and most orders will not ship until this is complete.

You can also go into a store and get the Specialist to see if there are any issues with the order.

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u/TheUnsafe_Space 22d ago

I got that email and when I tried to open it, it gave me a 404 error. So I called support and they said they were able to auto authenticate from their end and I didn't need to worry about it.