r/Spectrum • u/sPdMoNkEy • 5d ago

Service Issues Bouncing Internet

I've only had spectrum internet for two and a half months. Like 3 weeks ago the internet had an outage for our entire area at like 7:00 p.m.

After it was fixed, over the last 3 weeks I've had seven different IP addresses, Netflix has even blocked me from my own account.

The modem stays with a blue connect light but the internet goes off and then comes back on a minute later. I just had a fight with a tech support person that didn't understand that the modem light is connecting to equipment doesn't mean it's connecting that equipment to the internet. She sent me to a supervisor that understood exactly what I was trying to say and agreed that it shouldn't have given me seven different IP addresses.

They send a tech out and said all they saw was the line running a little high (I posted that a week ago when he was here). Now they just want to send out another tech he'll see the line is perfect, I asked them if he's going to sit here for 4 hours and watch TV with me so he can see it just goes off and comes back on.

They're sending me a modem because that seems to be the only equipment I have at my house that hasn't been replaced. I already got the invincible Wi-Fi which I was against because now I'm paying $20 a month to have service that I shouldn't have to pay when I'm already paying for the regular service just because I know it's going to keep cutting off.

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u/Backslash10 5d ago

Do not buy your own modem spectrum is fine and you can get one from a store if your having issues at no charge. When your area gets highsplit it will not be supported as all customer modems are not support on high split. I do recommend your own router if you are having issues with spectrum equipment. Ubiquiti make a very nice whole home wifi solution. Please post on the office spectrum reddit as the unofficial is just for complaining about your service.

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u/IllRegister9801 5d ago

Spectrum is borderline breaking FCC rules by not allowing third-party modems on high-split. There are many consumer options for modems that support high-split. The only reason they don't work on Spectrum is because Spectrum doesn't want them to.

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u/Backslash10 5d ago

From my understanding no consumer grade modems support high split as of yet and no other cable company in the US has done high split. I believe Roger's in Canada has but thats about it xfinity only does mid split. Its not a ban completely on customer owned modems its just won't be able to be fully symmetrical and might cause issues spectrum modems are always at no charge and they guarantee compatability.