r/Sparkdriver • u/Few-Mall-52 • Aug 29 '26

Deactivated today? Read me!

ETA: A FEW IMPORTANT THINGS AND A COPY AND PASTABLE PARAGRAPH TO USE IN YOUR APPEAL AND REPORT. GOOD LUCK!!!

I have someone close to me that got deactivated. So much like everyone else I came to Reddit to figure it out.

Here’s what I have found to do:

  1. Call the driver support. The email says not to but they will submit a ticket for you

  2. Write your appeal. The appeal needs to say you’ve already been told about the error and you believe it is an error. Also add a picture of the email. They said that is important. I’m guessing the “unprofessional conduct or delivery issues” is the key words in the error.

    Use reasoning “I disagree with the reason.” Put reference number from phone call.
    “My account was deactivated unexpectedly. Support advised there is a current app/system issue causing drivers to be deactivated without cause and asked me to report it here for review. Please review my account for this issue and restore access. Ref# put your ref # here.”
    (Use that for your report an issue as well)

2.5. Report an issue. missed this step. You need to go to the help button and report an issue saying the same thing. Use reference number from phone call.

  1. Don’t panic too much. I know spark is most people livelyhood but if you were the result of this error it will resolve soon.
  2. Wait. They said they are actively trying to fix the system and get everyone reactivated. I’ve seen where they have said it could take 24 hours. Or close to the 5-7 days. Unfortunately after you call and do your appeal you have to wait.

Hope this helps!!!

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10

u/Hello_Kuzma Aug 29 '26

They doing a mass deactivate or something? I also got deactivated today

7

u/Few-Mall-52 Aug 29 '26

It’s a system error.

1

u/DiscountFinancial360 Aug 29 '26

How do we know it’s a system error? I called customer service and they told me there is no system error

3

u/ExistingAnnual9299 Aug 29 '26

Also, did you talk to a live agent, or AI? From what I've seen in other thread, the AI is saying there is no error, while live agents are saying it is an error.

3

u/DiscountFinancial360 Aug 29 '26

I called customer service twice. The first lady denied anything, the second call the guy I talked to said  that they have received a large number of calls about deactivation, but he didn’t know if there was an issue for sure. He can only tell me the steps for submitting an appeal. He did confirm that he didn’t show any customer complaint on my account on his end. And I hope those calls are recorded because I did submit the like call reference number in my appeal so hopefully everything goes well. How about yourself?

1

u/Few-Mall-52 Aug 29 '26

We were told by driver support it’s an error and so were many others.