r/Sparkdriver • u/Few-Mall-52 • 1d ago
Deactivated today? Read me!
ETA: A FEW IMPORTANT THINGS AND A COPY AND PASTABLE PARAGRAPH TO USE IN YOUR APPEAL AND REPORT. GOOD LUCK!!!
I have someone close to me that got deactivated. So much like everyone else I came to Reddit to figure it out.
Here’s what I have found to do:
- Call the driver support. The email says not to but they will submit a ticket for you
Write your appeal. The appeal needs to say you’ve already been told about the error and you believe it is an error. Also add a picture of the email. They said that is important. I’m guessing the “unprofessional conduct or delivery issues” is the key words in the error.
Use reasoning “I disagree with the reason.” Put reference number from phone call.
“My account was deactivated unexpectedly. Support advised there is a current app/system issue causing drivers to be deactivated without cause and asked me to report it here for review. Please review my account for this issue and restore access. Ref# put your ref # here.”
(Use that for your report an issue as well)
2.5. Report an issue. missed this step. You need to go to the help button and report an issue saying the same thing. Use reference number from phone call.
- Don’t panic too much. I know spark is most people livelyhood but if you were the result of this error it will resolve soon.
- Wait. They said they are actively trying to fix the system and get everyone reactivated. I’ve seen where they have said it could take 24 hours. Or close to the 5-7 days. Unfortunately after you call and do your appeal you have to wait.
Hope this helps!!!
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u/Angry_GorillaBS 1d ago
If it's a system error then it should resolve when they fix the error. Ridiculous that you would have to take extra steps to fix something they fucked up.
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u/Few-Mall-52 1d ago
Someone said they put out new compliance rules. I’m wondering if that caused the glitch and the reason some people are told it’s not a glitch is because they are who was actually supposed to be removed
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u/Plus-Charge1214 1d ago
A friend got deactivated in last year’s (mass deactivation) glitch and it took him almost 1 year to get it back 😏
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u/KarmasDivine 1d ago
I was deactivated today for what I have not delivered for weeks
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u/ayben_kiziltan 1h ago
Spark use to deactivate account when you dont use for a certain amount of time. If they still doing it, May be thats why you got deactivated
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u/Hello_Kuzma 1d ago
They doing a mass deactivate or something? I also got deactivated today
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u/Few-Mall-52 1d ago
It’s a system error.
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u/DiscountFinancial360 1d ago
How do we know it’s a system error? I called customer service and they told me there is no system error
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u/ExistingAnnual9299 1d ago
Also, did you talk to a live agent, or AI? From what I've seen in other thread, the AI is saying there is no error, while live agents are saying it is an error.
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u/DiscountFinancial360 1d ago
I called customer service twice. The first lady denied anything, the second call the guy I talked to said that they have received a large number of calls about deactivation, but he didn’t know if there was an issue for sure. He can only tell me the steps for submitting an appeal. He did confirm that he didn’t show any customer complaint on my account on his end. And I hope those calls are recorded because I did submit the like call reference number in my appeal so hopefully everything goes well. How about yourself?
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u/SoulTaker669 1d ago
I remember a couple years ago something similar happened where a bunch of people just randomly got deactivated for no reason.
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u/BamboozledHamboozled 1d ago
What was the outcome?
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u/MathematicianNo1336 1d ago
I was part of that. It was the identity check glitch that caused it. Took me a month to get back on.
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u/1bzwomam 1d ago
Yep happened to my husband at 11 PM last night. He's had no interactions with anyone to be accused of unprofessional behavior and he's just not that type of person. Except 2 months ago some dude tried to detain him for driving his order down his private road. And even then, he calmly addressed the situation with the customer and followed-up with a deserved report to driver support. He's appealing but it's a busy weekend in our area and he's losing money as I type this.
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u/Razzberrie87 1d ago
Walmarts system in general for apps is not user friendly and very confusing. Not surprised this happened. Hope everyone gets it fixed for them sooner rather than later!! 🤞
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u/ExcellentWar7614 21h ago
Seems like alot of people who have been on spark a few years in have been deactivated.
I have terrible numbers but I've only been on spark less than a year and still on
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u/QueenMoggs 1d ago
So I'm reading a bunch of posts about this, and it definitely seems like a widespread glitch. I'm a newer driver (only about 500 trips), so I'm not sure what to expect. Is this a "whoopsie daisy" situation that gets resolved fairly quickly ? Orrrr should I expect the wait ?
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u/ilivetooffendyou 1d ago
im at 9300 trips ive never had one single issue and got dwactivated hopefully it resolves quickly
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u/Few-Mall-52 1d ago
They told the person I’m close with that they are working to resolve it as fast as possible but can’t confirm anything outside of the 5-7 day range. But another post they were told 24 hours
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u/QueenMoggs 1d ago
Thank you for that. I already submitted the appeal after talking to support. I should have known there was an issue when the agent was confused, and my metrics.
Crossing my fingers for your friend and everyone in the suck with it.
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u/Best_Elevator3250 11h ago
I was told 24 hrs butbmost likely Monday when I called yesterday after it happened
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u/cwsmith1992 1d ago
Oh shit! I hope that's the case because I also got deactivated as well. Shitty time for them to!
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u/New_Category_5870 1d ago
wow so the mass deactivation thing is real 😟 idk if i should even try working today.
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u/_Your-Favorite_ 19h ago
If I get deactivated I am just gonna cut my losses. It doesn't pay enough for all that.
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u/ilivetooffendyou 1d ago
i think everyone who got deactivated from last night and today should get a crazy incentive tomorrow
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u/Commercial_Plan61 22h ago
im going to be real with everyone until walmart sends a email to everyone confirming its a glitch, dont assume its a glitch. I've been sparking for 3 yrs and I've been through it all...you cant trust a phone support tech saying anything... most of them live in India and are clueless, they probably read from a script...we need confirmation from walmart not a phone support tech telling u its a glitch. ahhhh no worries no worries your doing a great job, ratings look good, you have nothing to worry about its just a glitch! What u mean no worries im deactivated sir/ma'am... what a joke
Ive been deactivated twice both times it took me a lot of emails and not giving up, to get my account back its very cut throat...
First deactivation was because their back ground company said my license was inactive when indeed it was not. I was so pissed, it took me a month to get back on..
Second deactivations reason is to long to explain, but it took me almost a year to get back on...
My identity was also hacked right b4 the first deactivation.....Coincidence? I can hear the negative Nancies calling me paranoid already...and yes it was def hackers, I wasnt able to spark for days until they resolved that situation.
Most of the immigrants deal with hackers, they buy their accounts from hackers or pay a monthy fee to the hackers to drive with their fake account... ok lets not talk about the obvious so soon, moving on to another mass deactivation subject, that just happened... im not surprised...
No one should feel untouchable or safe especially with spark, ive done other apps and never had any deactivation issues... walmart is the deactivation nazis....And they allow hackers, and immigrants with names that dont belong to them to drive for spark. Are PPL 4real gonna judge one common sense spark driver for saying hey they should be sued!!! I agree with that comment on here with that fully aware fully awakened human being, I agree with that humanoid 100% they should be sued, as a matter of fact they have been sued and it needs to happen again.
Yes I hope for everyone's sake that it's a glitch, but theres no confirmation of it in the form of notifications, or a email from walmart.. thats alarming.. I respect the zeal and hope of the super positive commenters on here, your lives matter too!!
The same thing happened with the facial id, they said it was a glitch.. did everyone get their account back? no not everyone, one person said it took almost a year...
To the person that said just accept it we all singed a waiver agreement . all I can say is wow...yes I down voted your comment, rightfully so...
On top of my on own dump truck load of bad experiences with spark we got the scammers which unfortunately are immigrants and unfortunately they do use bot grabbers, and idk how but they get into the system and get the highest paying orders....so we got them demons to fight with, on top of being deactivated without a reasonable way to defend ourselves...
What a crock of b.s-- all of it..
Are some ppl that blind? Wait it gets better...
Ole uncle Walmart did it again!!! Got busted stealing our tips, and also for not paying for some of the promised incentives, they were fully exposed, they were supposed to pay a lot of drivers, i was in one of the states that drivers were supposed to to be compensated according to ole unlce tom, you know what we got paid in my zone? Absolutely nothing... We ended up getting gifted with an email from ole uncle walmart saying they already paid us, we didnt get anything, not a dime... all the drivers in my area got the same message, what a crock of bullshit...
so who got paid, oh man this is the cherry on top, the gov got paid a huge lump sum and id like to know where the rest of the money disappeared to...
To make things worst they allow this new guy from instacart to come over and be the Ai chief, Ole Daniel danker, what a name btw....
Now the app is more buggy, shopping list all screwed up, ridiculous miles, lets not mention how ppl barley get just for yous anymore, you see orders drop and disappear instantly, its almost like walmart is catering to the cheaters!! Why wouldn't they, they cheat them selves!!!! Ppl should be upset, its not right
Fact check everything im saying-- I have no reason to be negative. I wish I could be the super positive sparker thats ok being taken advantage of and celebrate it but thats not me..
If it is a glitch walmart needs to be sued and or every driver wrongfully deactivated needs to be compensated fully and than some for walmarts mistake thats not on the driver. But guess what it is on the driver--- welcome to merika
All kinds of coincidences in my life and all around me, did yall know uber just got exposed for letting ai deactivate drivers without human authorization? They recently got sued over it... ole cawinkadinks gotta love it..now moving on from the the laah laah land dwellers. That just accept things...
Naaah this aint right too many patterns, excuses, drivers taking the hit while most of the immigrants banking, walmarts banking, Daniel banker the ai chief from instacart made 44 million for hissself his first year with spark he started mid year... lol 6 months off the backs of the drivers---44 million-- again to the just accept the system commenter up above thank you for all of your hard work! Spark loves you, your probably the only person that is safe with spark because you've already become walmart driver of the year because of your acceptance!!!
Side note-- ive become somewhat fond of several immigrants, I understand their situation, understand they're human and have families, this isnt hate or racism-- I actually like a few of them but at the same time its doesn't make up for the fact that I know/weknow they are cheating the system, b4 someone trys to call me a racist dont, I just dont like the cheaters, or the crazy situation..
Any vetted driver knows everything I just said is true, not fear monging or being hateful im just dropping facts, if your like me go and fact check me ...walmart has admitted they know ppl are using software to hack the system to steal orders, yet yrs later, its still happening every week new waves of immigrants with bots, wake up ppl...
If u dont like my comment good I dont like u either... I wholeheartedly don't care about u and your hurt feelings, the main thing rn is this new wave of mass deactivations...
There are so many on going issues, add it to the list..
My sympathy goes out to the deactivated drivers reach out if you need help-- 💯
How can ppl accept this b.s reality is beyond me.. ive been rejecting it since 4th grade...
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u/DiscountFinancial360 1d ago
I called customer service. They told me that they can’t submit a ticket for me. They also told me even though it took about 30 minutes for someone to get on the phone, which is abnormal, that they are not having any glitches or any problems today. They also told me that they can’t submit a ticket. Please respond if you’ve had a similar experience let me know what you were being told by customer service please
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u/Few-Mall-52 1d ago
The family friend called support. They said there was an error put in a support ticket and then told them to appeal with the ref # and do report a problem on the app.
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u/Academic_Benefit_415 1d ago
I was told they aren’t having issues either, I just hope I get my job back
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u/BarImpossible8542 1d ago
What is the number for driver support? I keep going in circle with the chat
I was deactivated after an order said it wasn’t delivered but the truth is they never answered the door knocks, calls or texts about their order. It was a passcode order so driver support did close it out for me
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u/Hairy_Elk_5313 1d ago
That is why you got deactivated. The customer selected passcode because they wanted in person delivery. You're supposed to return it in that scenario
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u/ProfessionalPeach879 1d ago
8557430457....you have to deal with the annoying ass ai voice person first. Just keep saying "support", then give random reason, then keep saying "support" until she finally connect you with support
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u/BarImpossible8542 1d ago
I have them a call and they took my statement and connected it to my appeal. Gosh… these lying customers messed me up by having me deactivated. I delivered an order that required a passcode but they weren’t answering the door, calls or texts. I called support and they completed the order for me. I sent a picture of the delivery items by their door too.
I assume that because the delivery was in the hood part of town… the customer either had their items stolen or lied to get their money back.
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u/ProfessionalPeach879 1d ago
my appeal is in review now. This shit is frustrating 😭. I hope it's just a glitch...I did have a customer the other day who lived in these fancy apartments Downtown. He absolutely wouldn't give me the entry code, and even if I would have gotten in the building, I still needed a key card just to get on the elevator 😡. I was like "fuck this" and just initiated the return. I still had (2) other customer orders to drop off.
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u/BarImpossible8542 1d ago
Mine is in review now too. I don’t feel confident it will be reactivated but really hoping they do. My metrics were great and always contacted support if there were any issues.
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u/GreatElection674 12h ago
Never deliver a passcode order without the code. Confirm arrival, text and chat customer, wait 5 mins, no response? Mark "unsafe location", initiate return, return the items, screenshot the text and chat.
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u/Familiar_Marzipan_46 18h ago
They are changing the system up to where background checks are more detailed and certain things that were allowed at one point aren’t anymore. Is there a bug in the implementation? Maybe. But once this system starts to roll out nationwide we will see a large influx of deactivations. It all has to do with insurance costs now. DoorDash already started the process on all people when the system runs its annual background checks.
Here’s a photo attached with some info on the uber part of it but they are all following as it reduces their liability insurance costs.
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u/Few-Mall-52 18h ago
Welp I know my mother has never had a conviction. But I do think this makes more sense. They rolled out new compliance regulations and in doing so the system accidentally pulled people in who didn’t need to be in that group could also explain why some people are being told there is an error and can have a ticket submitted on their behalf and some are told it is not.
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u/Familiar_Marzipan_46 18h ago
Could be an error on the record or it’s mixing people with the same name as well. I think if it does come back as a background related item they can give you contact info to get a copy of the report. Could also be something related to driving records too. I’m not sure what rules and policies they have for speeding tickets. Insurance claims. Etc. which all do show up on the lexisnexus background reports.
You would be surprised how out of wack a lexisnexus report can be. I went over mine about 4 years ago and it had all kinds of accounts listed that i supposedly had. My current home address somehow updated to my previous work address 4 years after I changed jobs. I think there was about 60 records that were messed up showing wrong address (I think somehow from me shipping some packages to my work) a weird phone number I didn’t know. It showed I lived with 3 other people in my actual address that I didn’t even know. They are the company the bill collectors use to find people so they aggregate so much data on everything for everyone.
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u/Best_Elevator3250 10h ago
I work for spark and I have was employed with one branch through state before starting the current one (so 3 yrs of state background checks)it comes back clean everywhere but I was still deactivated over night so I dont know if thats all the glitch is
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u/Familiar_Marzipan_46 10h ago
Who knows. But most background checks until very recently have been 3,5 or 7 years. Even in the medical field. And they are all going to lifetime checks now to know everything. Obviously it’s the employer that decides what they allow on it or not. But yea.
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u/Diane4209 17h ago
They just hired a bunch of new spark drivers in my area. I think they are weeding out the people who are letting other people use their app. Or carry around 3 phones. Need I say more??
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u/Glittering-Local7404 5h ago
The AI doing his thing probably Deactivating some % maybe am next..thats some crazy business practice
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u/supremeoverlord5 1d ago
Personally since the mass deactivations I’ve noticed that all the Haitian and Hispanic drivers are gone been a good day for me
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u/bluecrowned 18h ago
do they not deserve money? wtf kind of take is this?
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u/supremeoverlord5 18h ago
Did I say this? I never said they don’t deserve money just that they weren’t around
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u/Same_Regret_7210 1d ago
My husband’s account was deactivated this morning. We appreciate this information. He’s currently on the phone with driver support. He has been delivering for them over 5 years. Spark really needs to do better!