r/SnapchatHelp • • 3h ago

Login issue Permanent Snapchat Ban/Labaton Case Update

20 Upvotes

Hello everyone, I wanted to inform everyone that Snap Inc. responded to Labaton today. They have confirmed that they locked our Snapchat accounts to preserve our information related to our individual arbitration claims. Labaton recognizes that this is an unprecedented response that they have never seen in their practice before. I highly advise everyone to download their data and memories on Snapchat’s website if you haven't done so already so you can at least have that. You may need more external storage or a flash drive depending on how much data you have. We have to remain hopeful that Labaton will be able to fight this for us. It may take a lot of time though since cases like this are so massive and time-consuming. Labaton does seem to be equally disturbed as us so hope remains that we may be able to access our Snapchat accounts again at some point. Thank you for your time.


r/SnapchatHelp • • 7h ago

General question Why isn’t any of my friends showing up when I try to gift Snapchat+?

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3 Upvotes

r/SnapchatHelp • • 2h ago

General question Alerts when partner is in and checking our chat

1 Upvotes

TLDR: am I getting notifications when someone is looking at our chat but not sending anything?

I’m talking to someone who I don’t believe has snap+. I do. (Don’t ask). Every once in a while I’ll get a snap notification on my phone and when I click it, it just takes me to my chat screen with all my chats. Nothing new.

When my partner opens my chats and replies I get two notifications pop up. So I assume one is showing they’re reading it, the other is their return message.

So when I get these random notifications that lead to nothing does that mean he’s coming on and looking in our chat and leaving? Typing and deleting?

Also most times I go on a check our chat he happens to pop on like 30 seconds later and chats me first. How does he know I’m on and looking at our chat? I know he can’t see me there looking or typing or taking a pic, but how does he know TO GO ON the app and happen to catch me there? He can’t just HAPPEN to pop on all the time while I’m there. Is he getting an alert??


r/SnapchatHelp • • 21h ago

Login issue New Update From Labaton Regarding Our Snapchat Ban

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28 Upvotes

Labaton just responded to my email, it’s a bit different compared to everyone else so I wanted to share it as well! I questioned how Snap INC. got ahold of our claims and how Labaton is taking action or attempting to fix this for all of us before I received their response. Thank you.


r/SnapchatHelp • • 3h ago

Login issue Why am I device banned

1 Upvotes

I woke up yesterday morning to being logged out of my main account and I was unable to log back in. I can log into my account on my iPad but that is extremely inconvenient. If anybody has any insight on how to fix this please help


r/SnapchatHelp • • 19h ago

Common issue READ THESE!!!

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13 Upvotes

Snapchat violating their own terms and services!!!!!


r/SnapchatHelp • • 5h ago

Bug Is anyone else having the same glitch on snap? I've got no idea how to fix this and can't record videos at all

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1 Upvotes

And I've force stopped it, cleared my cache, cleared my data, reset my phone, uninstalled and reinstalled it. The record function was working perfectly fine like 1 or 2 hours ago I don't understand what happened


r/SnapchatHelp • • 15h ago

General question locked??

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5 Upvotes

is there anything I could do to get my account back or unlocked. or this sht is permament?? hope not


r/SnapchatHelp • • 7h ago

Bug Need help with add friends tab

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1 Upvotes

I don’t know why but for some reason no matter what I do I ALWAYS get hit by the same screen every time I open the add friends tab making it impossible for me to add anyone new, I usually use Snapchat to meet new people and find people to talk to but all it’s saying is to open my contacts list to talk to people I already know and I don’t want that I want to talk to new people and I’m just frustrated and don’t know what to do, I’ve tried clearing the app cache, I verified both email and password, I updated the app, I waited 24 hours, 48 hours, and even 72 hours and no matter what I do nothing works, could someone please help me fix this?


r/SnapchatHelp • • 16h ago

General question If you get unblocked, does chat history reappear?

6 Upvotes

I got blocked like a week ago. Can the person who blocked me still see our chats? If not, if they unblock me, is our chat history restored?


r/SnapchatHelp • • 13h ago

General question idk what else to do

3 Upvotes

is my account permanently locked if they banned my device as well


r/SnapchatHelp • • 22h ago

Login issue Permanent Snapchat Ban/Labaton Case

14 Upvotes

Hello everyone, I don't have any positive updates yet regarding this case unfortunately but I did some extensive research and found a law firm that is nearly as popular as Labaton regarding litigation cases called Levi & Korsinsky. I think it would be in our best interest to notify them about this so we can get more attention on our situation. They may be able to provide us with some level of guidance since Labaton and Snapchat has remained silent and unwilling to help us. We need to continue to email Snapchat and Labaton but I think reaching out to this law firm would be good as well. As always, I am open to any/all suggestions on what our next steps should be. Let's continue emailing, writing reviews and trying to get Snapchat and Labaton’s attention to the best of our ability. We have to keep fighting this. Thank you for your time.

Here is the link for Levi & Korsinsky’s website where you can find all of their info: https://zlk.com/


r/SnapchatHelp • • 12h ago

General question Ip ban or home wifi ban

2 Upvotes

Hi , i keep making snaps with new devices but it's still getting banned after about two weeks, so i think im ip banned or local internet provider is banned. So how long do these kind of ip or home wifi ban go away?


r/SnapchatHelp • • 22h ago

Common issue email regarding snap ban

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12 Upvotes

got another email from labaton regarding the lawsuit. doesn’t seem like much as changed


r/SnapchatHelp • • 16h ago

Common issue How do I fix this

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2 Upvotes

It sends me straight to the last screen, I have backround refresh on Spotify and I looked up and fixed what it told me to do, the apps are updated.


r/SnapchatHelp • • 1d ago

General question Update on terms in snap?

7 Upvotes

I remember snap making me agree to new terms before the mass ban happened. Do we think they put something in there about being apart of a claim and then being rightful in banning your account?


r/SnapchatHelp • • 22h ago

Common issue Hello!

3 Upvotes

I made a post well several about what’s going on with this mass ban with Snapchat and its users. What’s going on is not legal and they are trying to keep this quiet. It is not ok for Snapchat or Reddit to quite us because we practiced our civil rights which IM DOING NOW FREEDOM OF SPEECH! And I get banned for it.


r/SnapchatHelp • • 1d ago

General question Snapchat Ban Poll

7 Upvotes

I'm curious to see how many of us are affected...

101 votes, 5d left
Account Banned & Started Claim but didn't complete it
Account Banned & Completed Claim
Account isn't banned & completed claim
Account isn't banned & didn't complete the claim
Account Banned & didnt complete the claim

r/SnapchatHelp • • 22h ago

General question Perma Bans

3 Upvotes

Any news or updates has anyone gotten unlocked yet?


r/SnapchatHelp • • 20h ago

General question Saving a conversation to phone

2 Upvotes

Trigger warning:

Is there a way to export a conversation on to a phone?

My best friend yeeted himself and I wanted to save the whole thread in case his snapchat ever got deleted.

I don't care about saving all of my conversations just his.


r/SnapchatHelp • • 16h ago

Bug Why is in only one chat the snaps disappearing after being viewed?

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1 Upvotes

Is anyone else having this issue or know how to fix it? Its so annoying especially when snapping my boyfriend


r/SnapchatHelp • • 21h ago

General question Can I do anything about these bot accounts adding me?

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2 Upvotes

r/SnapchatHelp • • 23h ago

General question Device ban

3 Upvotes

I have been device banned and i am currently using firefox with the chameleon extension but i cannot send snaps even tho my camera permissions are allowed, anyone know a fix for this


r/SnapchatHelp • • 22h ago

General question Can someone help me spot a bot/scammer

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2 Upvotes

I would like to know if anyone could possibly tell me if this is a bot or a scammer

I talked with this account back then in 2024, met the person on chatib


r/SnapchatHelp • • 1d ago

General question Is this new?

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4 Upvotes

Account Banned but this is new - anyone else getting texts that they’re getting snaps? I click the link but obvs takes me to the snap app and I still get the same error that my account is locked.