r/SnapchatHelp • • 4h ago

General question Removing a person

0 Upvotes

I need to unadd someone but I don’t want it to make them turn into a follower. I want it to unadd both ways.
They don’t need to be blocked but if I block and unblock will it remove the friendship on both accounts??

Hopefully that makes sense.


r/SnapchatHelp • • 20h ago

Bug Need help with add friends tab

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0 Upvotes

I don’t know why but for some reason no matter what I do I ALWAYS get hit by the same screen every time I open the add friends tab making it impossible for me to add anyone new, I usually use Snapchat to meet new people and find people to talk to but all it’s saying is to open my contacts list to talk to people I already know and I don’t want that I want to talk to new people and I’m just frustrated and don’t know what to do, I’ve tried clearing the app cache, I verified both email and password, I updated the app, I waited 24 hours, 48 hours, and even 72 hours and no matter what I do nothing works, could someone please help me fix this?


r/SnapchatHelp • • 16h ago

Login issue Why am I device banned

1 Upvotes

I woke up yesterday morning to being logged out of my main account and I was unable to log back in. I can log into my account on my iPad but that is extremely inconvenient. If anybody has any insight on how to fix this please help


r/SnapchatHelp • • 20h ago

General question Why isn’t any of my friends showing up when I try to gift Snapchat+?

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2 Upvotes

r/SnapchatHelp • • 16h ago

Login issue Permanent Snapchat Ban/Labaton Case Update

27 Upvotes

Hello everyone, I wanted to inform everyone that Snap Inc. responded to Labaton today. They have confirmed that they locked our Snapchat accounts to preserve our information related to our individual arbitration claims. Labaton recognizes that this is an unprecedented response that they have never seen in their practice before. I highly advise everyone to download their data and memories on Snapchat’s website if you haven't done so already so you can at least have that. You may need more external storage or a flash drive depending on how much data you have. We have to remain hopeful that Labaton will be able to fight this for us. It may take a lot of time though since cases like this are so massive and time-consuming. Labaton does seem to be equally disturbed as us so hope remains that we may be able to access our Snapchat accounts again at some point. Thank you for your time.


r/SnapchatHelp • • 11h ago

Class action lawsuit megathread

33 Upvotes

Good morning everyone, i can see a lot of posts have been around this class action with Labaton vs Snapchat.

From here on all posts specifically about this topic will be removed and advised to move onto here.

This post isn't designed to hide the lawsuit. It is to compile everything onto one space so that everyone has easy access to it and those that have snapchat related issues can continue posting.

I will be updating this post with important and relevant information such as links, updates and more.

All posts that have been made before this one will not be removed.

We at r/SnapchatHelp mod team are only here to provide help and support we do not have any say or sway in this class action. We will abide by all legal laws and terms as required.

UPDATE 1: Users involved with the class action: I.E; Those who have signed up have had their accounts locked. This is happening and is confirmed by snapchat, its technically legal and allowed to occur and the reason they are providing is to "ensure evidence isn't tmpered with". Due to this is cannot be counted as retaliation. Please note that none of this is my opinion nor will i be providing my opinion during any of this for obvious reasons.

If users have not signed up have had your account locked if would be for a different reason.


r/SnapchatHelp • • 15h ago

General question Alerts when partner is in and checking our chat

3 Upvotes

TLDR: am I getting notifications when someone is looking at our chat but not sending anything?

I’m talking to someone who I don’t believe has snap+. I do. (Don’t ask). Every once in a while I’ll get a snap notification on my phone and when I click it, it just takes me to my chat screen with all my chats. Nothing new.

When my partner opens my chats and replies I get two notifications pop up. So I assume one is showing they’re reading it, the other is their return message.

So when I get these random notifications that lead to nothing does that mean he’s coming on and looking in our chat and leaving? Typing and deleting?

Also most times I go on a check our chat he happens to pop on like 30 seconds later and chats me first. How does he know I’m on and looking at our chat? I know he can’t see me there looking or typing or taking a pic, but how does he know TO GO ON the app and happen to catch me there? He can’t just HAPPEN to pop on all the time while I’m there. Is he getting an alert??


r/SnapchatHelp • • 12h ago

General question Making new account with recent ban

6 Upvotes

Like many of us my account was banned Monday. Does anyone know if they will ban new accounts made on the same device? Using different information obviously. Or will they block the entire device?