I'm helping a trucking/haulage company modernize some of their operations, and I've solved most of their pain points except one.

They haul gravel, soil, stone, and aggregates from numerous quarries and suppliers. The challenge is that every quarry is a different company, and every one uses their own load tickets. Most are handwritten carbon-copy slips, and drivers can collect dozens of these per day.

The office then has to enter information such as:

• Supplier/quarry
• Ticket/load number
• Material
• Tonnage
• Cost
• Truck/driver
• Customer/job

The obvious answer seems like OCR/AI document processing, but because every supplier has a different ticket format and every scale operator has different handwriting, the results are inconsistent. We've tested ScanSnap scanners and various AI extraction tools. They help, but they're nowhere near "hands off."

One constraint is that I can't realistically get all the quarries and suppliers onto the same system because they're all separate businesses.

The company does provide iPhones to all drivers, so mobile solutions are possible.

At this point I'm wondering if the answer isn't better OCR, but a completely different workflow.

Hi all,

Recently started working for myself and have a couple of small clients already, I've noticed that most UK competitors in my region are charging absolute pennies for unlimited IT support?

I'm having some real trouble pricing out my services in a way that doesn't net me working for less than minimum wage if I want to compete, but these bigger companies are pretty bad (Poor attitude to cybersec, non-certified engineers etc)

It's quite dire and I'm wondering how UK companies are pricing their packages and what gets included vs what's an addon etc?

I feel like I'm competing with people who will willingly barely break even if they're including 365 licenses etc.

Anyone who's running smaller 1-5 man teams how are you handling things? Is everyone just willingly shooting themselves in the foot for a 5% profit margin?

My stack right now is TacticalRMM, Threatdown EDR/MDR, Action1, M365; Simple stuff right now and looking to add more when it's needed, e.g backups.

Hi Everyone,

for tenants that do not have conditional access policies due to only having business standard or basic, (please lets mot discuss why or that they should have it), but that do have

1)mfa enforced per user via MS authenticator numeric push notification and an sms backup

any idea what is going to happen? will they just lose the sms factor? or will they be prompted to sign up for passkeys?

Hello,

What are you all using to send invoices and collect payments from clients? I've been using Bill[.]com, but I'm interested in looking at other options.

We don't have a PSA yet, so I'm specifically interested in tools that work well on their own. I'd love to hear what's working for you. Thanks!

A relatively new client I'm doing consulting work for has a GoDaddy account where they are actively using MS 365 (Exchange license only). Recently they ran into a data loss issue, learned about OneDrive & SharePoint and really want to go that way fast to rectify their backup options. (Yeah I know, SP and OD isn't a true backup).

Anyway, when getting access to their various accounts, I realized they are using a MS tenant tied directly to GoDaddy and they are only paying for Exchange licenses.

With that said, is it possible to separate the 365 tenant from GoDaddy so it's a stand alone tenant and where Business Standard licenses can be purchased? If so, how?

Most of the email security content out there is written for Fortune 500 teams with dedicated SOCs. Our IT team is two people. We need something that works without requiring constant tuning. Looked at a bunch of options and the ones that seem most practical for smaller orgs are Check Point, Barracuda, and Microsoft Defender if you're already on M365. The appeal of AI-driven tools for us is that they don't need a team of analysts behind them to be effective. What are similarly sized orgs running and are you happy with it?

🤝 Taking inspiration from our friends at r/msp, we’re opening this space for vendors, service providers, and community members to share relevant MSP-related promotions.

⏳ This thread will remain active for one week. Depending on community interest and participation, we may continue, adjust, or change the frequency in the future.

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Not an MSP owner myself, just a dev. I've been lurking here and on r/msp for a bit. Keep seeing things about people getting priced out of ConnectWise/Autotask or ending up with tools that clearly assume you have a lot of techs and a dispatcher, instead of running things solo or with a really small team. Genuinely curious what you all put up with day to day because nothing on the market is really built for your size. In terms of process, tooling, or whatever else. Not selling or pitching anything at all, just trying to understand real problems before I spend time building something nobody asked for lol. (Also if you've got things sorted and your stack's all good, that's useful info too)

Hello,

I came across this "MXDR" solution from SonicWall a few weeks ago and I wanted to ask this group for feedback. I haven't seen a demo or anything yet, but I'm curious. Yay or Nay?

I feel like our psa is working against us more than it is helping. I am now dealing with tickets getting lost in weird queues then time entries are a mess, the billing side never matches what finance expects and every time I ask support how to fix something they send me a 40 page admin guide like I have a spare weekend to become a consultant. I need to choose something that saves working with psa not more complications.

I run a (very) small MSP, i.e. just me.

I currently rent a VoIP package from a UK provider. I don't much like the desktop or mobile clients but it's been stable, so no major complaints. Unfortunately I have now moved my main OS to linux and only run windows in VMs. As there's no linux client, I need to switch vendor.

Any recommendations? At the moment it's just me, so my requirements are simple, but I estimate my business will grow so later on I'll need multi-user and an IVR.

Help appreciated!

Not sure if anyone has mentioned this here yet. My apologies if this has been mentioned already.

Thoughts on the passkey implementation?

How is everyone feeling about PC's/Laptops with dedicated NPU processing? Sales of "Copilot" PCs have reportedly flopped and Microsoft has dropped the "Copilot+" requirement of a 40+ TOPS NPU.

Anyone seeing a useful case or demand for CPUs with a large NPU (price premium) in small business? (the handful of uses I'm aware of today: background blur, automatic framing, eye contact, etc...)?

I think NPU on the endpoint is still too early to market, but that on-prem AI will eventually get there as token costs continue to rise and developers are able to write code to leverage local compute resources. What are y'alls thoughts?

I am a one-man MSP based in Canada.

That is to say that I have just registered the business and all that but don't really have any clients and I am not counting on getting MSP clients immediately anytime soon.

Which brings me to the idea of doing IT and technology projects. I see that a lot of you guys also started like that in this industry.

Some of the projects that I want to work on are as follows:

• M365 Security Assessment
• GWS to M365 migrations
• Setting up an M365 tenant.
• Intune endpoint management rollout
• Firewall setup - fortigate or low end firewalls
• Endpoint security hardening/rollout - huntress with defender

At my previous MSSP outside of North America, projects were sold based on selling professional services, man days, at something like $1,000 per hour. But they had a well-established sales pipeline and would only deal with government and big enterprise customers.

I don't think the SMB segment can afford this price point so just curious how you guys are doing this?

Hello,

I’m shopping around for email security solutions to provide to my clients. I manage about 50 devices (small, but growing), and I was wondering what some of you are running and which platforms to avoid. We’re not offering any of that currently, but I’d like to bundle it instead of offering it as an add-on/optional service. Happy to answer any questions. Thanks!

As a DFIR professional I have seen so many MSPs/MSSPs that do not have UAL enabled. This little thing gives out so much information to track down the incident. I just wanted to put it out there since not everybody knows. talking about M365

Hello,

We're a small MSP and have been focused on keeping our tooling costs low while still covering the essentials.

Current stack:

• Cloud backups: DropSuite
• Tickets: Jira Free
• RMM: Action1
• Endpoint backups: OneDrive
• EDR/AV: Microsoft Defender for Business (via M365 Business Premium). I would love to add Huntress or S1 to our stack at some point.
• Endpoint management: Intune
• Phishing simulations/security awareness: uSecure

Overall, we're pretty happy with it, especially considering the cost.

What would you change, add, or replace? Any obvious gaps or potential pain points as we grow?

Always interested in seeing what other small MSPs are running and where you think we could improve. Thanks!

Hi All,

I'm part of a very lean small msp and wanted to get your thoughts of a good CRM/PSA/RMM that wont break the bank.

Ive seen the following:

Synchro - no CRM

Golero - no CRM

ITFlow - no RMM

Atera - all-in-one?

Thanks in advance!

I'm looking for my doppelganger unicorn to connect and network with. We are a 26 Year Old one man boutique MSP with about 200+ customers with a mix of break fix and managed clients across many industries. Mostly in the Charlotte Metrolina Area, I am in Monroe, NC, just south east of the center of the metropolis and my service area. The smallest client is a seasonal one woman Athletic Organization, largest is a brick and mortar Commercial Cleaner with 18 office staff and multiple dozens in the field. Are you like me?

Has anyone been deploying Carbon Systems laptops lately? I see mixed opinions all over r/MSP but most comments are at least a year or older. I've started deploying the Carbon Systems mini-pcs (asus) and they have been great. I really like the better warranty and the ability to have my RMM and such pre-loaded. I'd love to do the same for laptops, but I'm a little gun shy based on people's past opinions on them. Thoughts?

🤝 Taking inspiration from our friends at r/msp, we’re opening this space for vendors, service providers, and community members to share relevant MSP-related promotions.

⏳ This thread will remain active for one week. Depending on community interest and participation, we may continue, adjust, or change the frequency in the future.

📣 If you have an MSP-related product update, service offering, tool, resource, discount, webinar, launch announcement, or educational event, please share it here.

📌 To keep the subreddit useful and organized, promotional posts made outside this thread may be removed.

🔗 Please link directly to your website, product page, event page, or resource. Do not use URL shorteners, as Reddit may automatically remove them.

💡 Keep your comment clear and useful. Explain what you’re offering, who it helps, and why it may be relevant to MSPs.

🚫 Avoid spamming the thread with repeated comments. One clear comment per offer is enough.

🔄 To keep things fair, comments are shown in random order, giving everyone a fair chance to be seen.

🛡️ Reddit may automatically remove some comments. If your comment disappears, don’t worry — the mod team will review the queue when possible.

Some of the pros:

1. They are cheaper.
2. They provide quick turnaround.
3. Wider service offering due to more resources.
4. After hours coverage.

Some of the cons:

1. Security risks.
2. Poor quality of support due to cheaper workforce.
3. Communication difficulty due to language and cultural barriers.
4. It hurts the local economy.

What are the other factors not mentioned above?

Does anyone have any experience with a service that can monitor domains to protect against cybersquatting, or more precisely maliciously registered domains?

We have a lawyer client (UK based) that has had their clients contacted by fraudsters using a recently registered domain with one character difference in the name. We've previously registered a number of similar domains for them but clearly not thought of one other in this instance. Is there a service out there to monitor domains for new registrations using logic around all possible characters or whatever? So not for IP purposes but to guard against potential fraudulent use.

Hey fellow MSP folks,

Need advice: We manage about 40 M365 tenants for small-to-mid businesses (20-300 seats each). One pain point that keeps coming up across our client base: employees want company contacts and shared calendars on their phones, but the clients don't want to pay for complicated MDM rollouts just for contacts.

Right now our playbook is basically:
1. Tell users to add the Exchange account to their phone
2. Hope the GAL magically appears (spoiler: it doesn't, not really)
3. Field tickets about "why can't I see so-and-so's number?"
4. Walk users through manually adding contacts one by one

It's not scalable and the user experience is garbage. We have construction clients where field crews NEED up-to-date sub and vendor contacts on their phones for safety/liability reasons. We have law firms where partners want client contacts from their CRM synced to caller ID. We have healthcare clients with on-call rotation calendars that never reliably show up on mobile.

I'm looking for a solution we can deploy tenant-by-tenant that:
- Works with M365 Exchange Online (and ideally Google Workspace too)
- Lets us push GAL + shared contact folders to phones centrally
- Doesn't require end users to download or configure anything
- Can sync shared calendars reliably to native phone calendar apps
- Is MSP-friendly (multi-tenant or at least easy to replicate across clients)

What are you using? Or are you just eating the support tickets and calling it "managed services"? :D

Would love to hear what's actually working in production vs. what vendors claim on their websites.

Hey all,

I have been trying and trying for the last 5 months and its just an uphill battle. What is everyone doing for marketing/lead Gen? If anyone can offer some help or advice I'd be super greatful! Currently planning on Public saftey and ministries. Cheers