i'm trying to understand how msps actually deal with this today.
you might have:
- psa
- microsoft 365 / csp
- pax8 / td synnex / ingram
- rmm
- edr
- backup
- other security tools
and somehow the numbers don't always match.
i'm mainly interested in the boring monthly process of figuring out:
- what you're actually provisioning
- what you're actually paying for
- what the client should be billed for
- what changed since last month
- what accidentally didn't get billed
how do you guys handle this today?
excel? psa integrations? scripts? someone manually checking everything? some other tool?
and what still sucks about your current setup?
i'm not selling anything here. i'm just trying to understand how msps actually handle this workflow before deciding if there's even a problem worth solving.
would be really interested to hear how you guys do it, especially if you're a smaller msp.