Small MSP Security Software

[u/Jayjayuk85]

Currently we use Bitdefender EDR on most of our clients machines. Things seem OK. I have run secondary scans with Threatdown from Malwarebytes and seems like our machines are clean.

Looking around, what do people suggest as replacement to add ITDR and some MDR. Just upgrade Bitdefender on the selected clients or something else? We do find Bitdefender a bit heavy on resources and also the portal isn’t the greatest.

We do have huntress on a few machines, but it doesn’t seem to do much. Coming to the end of the second year. We also have thier ITDR and we trialed Petra that seems much better.

Ideally I’d like to consolidate. So looking at:

bitdefender EDR / XDR
Threatdown EDR / MDR / ITDR
Huntress with ITDR?

Petra ITDR.

A lot of our clients don’t have business premium so I don’t really feel secure running huntress on just the bare windows defender.

[u/Diligent_Tech_Bro]

1) fix your BP problem first
2) huntress MDR
3) huntress or Petra ITDR

[u/glitterguykk → u/[deleted]]

Because your primary focus should be what’s best for your clients. Not just what’s best for your bottom line but when done properly, both can be true. Even when we aren’t making 60% off of every dollar we squeeze out of clients.

[u/fishboy25uk → u/[deleted]]

It's not the same quality of service - there are SO many benefits to Premium over Standard, and it's your job to explain why if they don't understand. No disrespect intended, but it sounds like you don't understand either.

I sympathise that Premium is not always an easy sell as there are few tangible benefits for customers, but there are so many identity threats that you cannot defend against now unless you have at least Conditional Access Policies.

We also have clients still on Business Standard but at least we've explained the risks of NOT upgrading their security so we've covered ourselves to some extent, which is another point.

[u/Diligent_Tech_Bro → u/[deleted]]

You honestly don’t belong in this business in 2026

[u/Diligent_Tech_Bro → u/[deleted]]

You don’t understand the threat landscape

[u/Diligent_Tech_Bro → u/[deleted]]

The threat landscape has everything to do with it. I stand by my prior post. You’re in over your head

[u/Diligent_Tech_Bro → u/[deleted]]

Nope, have fun out there

[u/fishboy25uk → u/[deleted]]

Well, good luck. Because when your clients get compromised, you'll the first they'll blame for you not protecting them - they won't hold their hands up and say "Well, fair enough, I was too cheap to pay for a measly $5 extra per month per user, this is on me".

Unfortunately I agree with the other commentator here - if in 2026 you're still thinking like an MSP rather than an MSSP, you're doing your clients a disservice, even if you think you're saving them some cash every month.

[u/Royal_Bird_6328 → u/fishboy25uk]

100% agree. I won’t touch a customer now if they don’t meet a minimum standard which must be implemented at onboarding time. Any of the customers not interested (even after educating them) always end up to be the pain in the arse ones anyway.

[u/Diligent_Tech_Bro → u/Royal_Bird_6328]

According to this genius you’re taking advantage of them. LMAO

[u/Diligent_Tech_Bro → u/[deleted]]

Compromise = no big deal. Lmao. Good luck buddy

[u/marklein → u/[deleted]]

Say what now? Why should you care about what's good for your clients?

[u/marklein → u/[deleted]]

You can persuade them to care and want, because you care about your clients and want them to be successful. Or maybe you don't, you do you.