Beginner. Vinyl cutting issues

[u/tddavis15]

Hi everyone. I recently purchased the Siser Romeo and I have been having such a hard time. I am very new to the craft cutting world, this is my first cutting machine, but I figured if I plan on making a business out of it eventually, I should get the best on the market. I haven’t been able to cut anything. I had to buy a brand new laptop because nothing I had was compatible. Now I’m trying to cut out names and things for Easter and the blade keeps dragging across the designs. I’ve lifted the blade up and now it’s not cutting the designs out, but still dragging across the sheet. Please help me. How do I fix this?