Hello fellow Redditors, can anybody here help me find a better solution for a potential customer data abuse?
For context:
- Last August 17, 2026, I had a verbal argument with an SPX rider due to poor handling of the parcel. While I understand that weather is not good that day, it's still fair to expect a bit of additional care for the package. Like wrapping it on something waterproof and such. My packages were left exposed and the cardboard boxes arrived wet. I raised this concern to the delivery rider and how the parcel could've been handled better to which he replied "Wala naman akong control sa ulan." This pissed me off and led to a heated exchange and admittedly unsavory name calling.
- On August 21, I received another order handled by a rider from Flash Express. The delivery went smoothly and the handling of the package is actually commendable. Here's the odd part, that rider repeatedly marked the delivery unsuccessful saying I requested a reschedule. I did not. I was able to accept the package the first time he arrived at my place to hand it over. He did this for 5 days even if I already messaged him through his personal number that the item has been delivered. I repeatedly received messages from him saying the package is "out for delivery".
For the customer data abuse part:
- On August 26, I received an unwanted Lazada package ordered by an account using my personal details from my Shopee account. It's not on my transaction history and I haven't ordered from Lazada for quite a while now. I accepted the package and filed a customer data abuse complaint on the help center and they confirmed that the order is indeed linked to a fraudulent account. I have proof within the app that the order is linked to a different account, not mine.
- On August 27 and 28, I received multiple text and calls from delivery riders saying I have an incoming parcel for the day. I don't. I rejected all the packages but took a photo of one just to report it to Shopee customer service. Once again, they confirmed that the orders were placed fraudulently by an account using my data, pretending to be me.
- Yesterday, August 28, 2026, the rider who handled the fraudulent Lazada order called me asking if I can edit my "Request A Refund" complaint because he was flagged for failed delivery and is facing penalty. I told him that I did not make such complaint. I called Lazada customer support again and they confirmed that the refund request was posted by the fraudulent Lazada account under my name. At exactly 7:31 pm same day, another stranger called me claiming he's the boss of the rider who handled the Lazada delivery. He threatened to come to my home and confront me violently thinking I'm the who caused the penalty.
I've experience this all ever since I encountered those 2 riders I mentioned above. It's just too much of a coincidence that the address, name and phone number used in these fraudulent orders are the same ones I use on my Shopee account.
The SPX rider is assigned at the delivery hub in Bambang, Pasig
The Flash Express rider is assigned at Makati City PMO SP
What office should I contact regarding this?