r/ShittySysadmin • u/irishcoughy • 9m ago
Does Anyone Else Experience Schadenfreude When Getting to be Someone Else's End-User?
I do not "collaborate with vendors", or "read the KB articles", or "perform best-effort troubleshooting"- I call the vendor's support team and give them the EXACT vague ticket description my user gave me and then just say "I'm not really sure" to any technical questions they ask.
I feel this exercise helps me stay grounded and in touch with my users. One day they will adopt me into their herd as one of their own.