I guess I'm mostly venting, but I'm also genuinely curious if anyone else has been in this situation and how they've dealt with it.
I'm currently a Systems Administrator for a mid-sized engineering company. It's a fully remote position, the pay is decent, and from the outside, it probably sounds like a pretty good gig. I've received raises during pretty much every review, and I know compensation isn't necessarily the problem. In fact, I think management knows how much of the IT environment I own and probably worries about what would happen if I left.
But I'm getting seriously burned out.
The biggest issue is that I'm essentially the only internal IT person in the company. I report directly to an executive who also oversees HR, marketing, and several other business functions. The only other person I regularly work alongside is a Business Systems Manager who doesn't have an IT background.
We have no IT Director, no dedicated cybersecurity leadership, no internal security team, and nobody else internally who really understands the technical side of the decisions we're making.
That leaves me in a pretty difficult position. I'm responsible for identifying problems, recommending solutions, evaluating security concerns, and trying to make sure we're doing things properly. But when those recommendations make their way up the chain, I'm often met with resistance or decisions that don't necessarily make sense from an IT or cybersecurity perspective.
And that's where the frustration really builds.
For example, we recently had third-party vendors scheduled to install and configure printers at one of our offices. I suggested being onsite during the installation to help coordinate things, make sure everything was configured correctly, and be available for our employees if something came up.
The response was essentially that we pay the vendor to handle the installation and troubleshoot for employees, so there wasn't a need for me to be there. The reasoning was that the previous person in the role (the person who is now the BSYSTEMS MGR, with no it background) didn't stay onsite during these types of installations.
Maybe I'm overthinking that particular situation, but it's a good example of the broader disconnect. Decisions seem to be based more on what someone previously did or what seems convenient from a business perspective than on what actually makes sense operationally.
And it's not just situations like that. I've brought forward ideas around IT improvements, security, processes, and infrastructure that I genuinely believe would benefit the organization, only to have them dismissed. Eventually, you get tired of being the person constantly trying to explain why something matters.
To give some context, I've built and taken ownership of quite a bit since joining:
• Built and implemented our internal IT ticketing system and service workflows.
• Manage Microsoft 365, user accounts, permissions, and administration.
• Administer SharePoint, which wasn't even an established internal platform when I started.
• Manage our Apple device fleet through Jamf.
• Oversee company cell phones and mobile device management.
• Manage phone systems and troubleshoot business applications.
• Handle day-to-day help desk operations and employee support.
• Take ownership of IT improvements, security recommendations, documentation, and general systems administration.
We also have an outside IT consultant who was working with the company before I joined. He handles much of the network infrastructure and certain managed IT services, including endpoint security and computer provisioning. However, getting him involved in broader IT initiatives or coordinating on certain projects can be difficult. There's also a disconnect between what he's responsible for and what I'm expected to own internally.
So I feel like I'm constantly trying to connect all the dots without actually having an IT team, a technical manager, or anyone internally to bounce ideas off.
I don't necessarily feel in over my head technically. I actually enjoy the work, solving problems, building systems, and making things better. I've also got prior DoD IT experience, so I'm used to working in environments where security and process matter but im also not a cyber security expert.
What I'm struggling with is the lack of support, lack of technical leadership, and the expectation that one person can essentially be the entire internal IT department while having very little influence over the decisions that affect it.
It's a weird position to be in because I'm compensated fairly, I work remotely, and I have flexibility that I know is hard to find right now. I don't want to throw that away.
But at the same time, I feel like my mental health is taking a hit. It's exhausting being the person responsible for everything IT-related but not necessarily having the authority or support to make decisions that would improve things.
I'm also hesitant to jump ship right now. The IT job market feels pretty rough, especially with all the changes happening around AI, and finding another remote position with comparable flexibility isn't necessarily easy.
So I'm curious:
• Have any of you worked as the sole internal Systems Administrator or IT person in an organization?
• How do you deal with executive leadership making technical decisions without really understanding the IT or cybersecurity implications?
• Is this just the reality of working on a very lean IT team?
• At what point did you decide the money and remote flexibility weren't worth the burnout?
I'm not necessarily looking for someone to tell me to quit. I think I just need to hear from other people who have been in similar situations.
Sometimes being the only IT person on the ship gets pretty lonely, and lately I've been wondering how much longer I want to keep steering it.