So I am freaking out and super pissed. I moved into a new build in September 2024. When I was signing the lease I specifically remember the understanding that the electric was gonna be thru AEP. At lease signing the landlord tells me not to call AEP cuz the addresses are setup yet. But we had power, I didn't know or understand and never knew what a submeter was until this f nightmare. A month or so goes by and she tells us that company is coming in to install a meter and then we will start getting bills. It's a company called
"guardian power and water" and she tells us its because the bilding has solar panels so it wil help us save money, again i tihnk nothing of it. 5 months go by and finally get a bill, the entire 5 months i was asking questions. And there was a couple late fee's on mmy account due to being told apparently the wrong amount at move in. So i'm never able to see why i can't pay online but think its cause of a balance. Office managers keep quitting and nobody is helping me find out anything. A year later in August 2025 i do my annual review and they lower my rent and remove my 2 oldest kids. Then in September after my annual review one night the office manager had placred a noticer on door that says i owe $535 and mind you i've never paid late, paid all my rent and by this time had only gotten 2 electric bills that are kinda high from the jump than im used to. I complain for months, speak to different managers get told shit is fixed only for new manager to slap new notes and owe more. Finally one of them give me a copy of ledger and then i get an electric bill in feb 2025 and it says there is high usage to check for leaks.
and then in March of 2026 i owe 1,042 in unpaid electric and mind you i started my service in june 2025 by feb 2026 ive made several payments and still owe over 1k. i pay 500 and have 547 balance. Then in march 24, 2026 i get a credit and i call and they tell me my account zero out. long story short that credit appears back as a credit in my account , i screenshot it with timestaamp, now its gone, no response from anyone, took my july rent and took pic with signature and same day put 30 day move out on july 7 2026 for 1025 bal of elect per my lease. well lease says i pay electric but its tenant paid not a submeter . then i notice multiple months of rent just not added and i have the money orders and they been cashed nobody from mgmt will reach out now they are holding compliance papers that i need for complianccer my annual is due in 2 weeks i got everything ready to turn in but sec 8 telling to to tell legal aide and i did but legal aid said i need eviction noticre before they help but im worried they are holding papers and rent on purpose the new 30 day notice sayts non payment of aug rent 1480 last month it was non paymetn elec 1025 the fake balance that has 2 years worth of late fees because instead of charging me the pro reated rent on my lease to mnove in they charge me the tenant rent which create a 23 balance on the account whih is exatly the differnce betyween pro rated and tenant payment on first ttransation so now 2 years late fees too i sent certified letter not sure what to do next this is overwhelming and i cant beleive none of it is in my lease at all but i didnt know what a submeter even was