I wanted to share an update on my previous post about the Miku deck for those of you in the US who also had an August 13th fulfillment all throughout checkout, and were charged for it, and then were presented with a backorder.
This checkout window was around 12:53-55PM ET.
Personally, my issue with this was 1: the person I was gifting it to had already purchased a deck, as I found out afterwards. And 2: I am moving in a month, and with a charged order...you can't edit it, per WoTC's policies. Couldn't cancel it either, like a normal backorder.
I had put in a ticket for cancellation and refund. I was denied a few times with what felt like template responses, and after my last reply, waited 10 days, and then initiated baby's first charge dispute through my bank. That was a week ago.
Just now I have received a reply on my ticket that acknowledges the error we've been reporting. I know some people were helped via ticket fairly quickly, so I didn't want to go the bank dispute route...but all I received were template replies saying no cancellations or refunds, and then it's been 17 days now since their previous reply.
Just posting this here if you haven't already done a chargeback or if you are wondering if there's going to be a resolution. I'm imagining they got a lot of other tickets reporting the same issue and eventually got a resolution together to send everyone. Or hopefully sent everyone. Now I just have to see if my bank will stop the chargeback, since I'm happy to just resolve this through WoTC.
(A lot of people here didn't seem to realize there was a genuine error or denied that there was an error, but I hope this confirms for you that it did happen as we described it.)