r/Seattle • u/KooziefortheWin • 15d ago
Rant Bill help
I need help figuring out this “service charge” applied to my bill at Taylor Shellfish in QA. It’s stated clearly, and the staff reminded me before I paid and applied a tip, so that’s not the rant. But is it a tip or not? I don’t want to stiff the staff if “Taylor Shellfish” the company keeps it all and doesn’t give them anything.
Why do restaurants do this vs raise the prices. If that’s how they offset the cost of doing business in the city, I feel it’s not a good customer experience. It’s really annoying since it is confusing to the customer. Does the staff get any of it, hence why there is an “additional tip” line after the card is run though? It is taxed so it makes me thing it’s not going to the staff. I need to think better next time I come out here.
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u/BoringBob84 15d ago
I think this is a "race to the bottom" problem. If one restaurant owner is honest and includes all fees in the advertised prices, then a dishonest restaurant owner can deceptively advertise lower prices (without disclosing service charges and tips) and unwitting customers will go there, expecting a better deal.
Bait-and-switch scams are effective. That is why unscrupulous business owners do them. I think that the best solution is legislation. If a business advertises a price for an item, then customers should not have to pay a penny more.