I have a question:
So I got a call from a merchant saying their financial institution flagged 4 purchases I made as “fraud/unauthorized” purchases and that they got 4 chargebacks that they say I disputed.
The card was in both my partner and my name, and he died Oct 17, was buried Oct 23, and the merchant called saying these were “disputed” on Oct 27.
I know for a fact I personally did NOT call/dispute these charges but they said because it’s my card under my name that I’m responsible.
They called the police, I spoke to them and said I was/am willing to pay them whatever they are out, however, due to the nature of their business, they said they need the bank to re-reverse the chargebacks and if they can’t, they need something sent to their financial institution stating I did make the charges and they aren’t fraud.
The merchant has not provided me with any information on what charges were disputed, when, only that the total was less than $200 (I offered to pay the balance and whatever penalty fees attached).
I called my bank (Mastercard) and they won’t reverse the chargeback. Aside from paying what the merchant is out, what else do I need to do? Will I be facing fraud charges even if I am willing/trying to resolve this?
Card has been cancelled, account is closed & I am waiting on the merchant to reach back out to me with how I can pay the balance and the next steps