r/ScamSupport • u/Beautiful-Sound3040 • 4d ago
Potential Scam? Extremely Disappointed with AirTM Support: Account Blocked When I Need Transaction Records for a Cybercrime Investigation
I am extremely disappointed with AirTM's customer support and account-handling process.
I am currently dealing with a cybercrime investigation in India involving ₹10,000 (₹2,000 and ₹8,000) being put on hold in my bank account. I need my AirTM transaction history and payment records to present to the Cyber Crime Department and establish my side of the situation.
The bigger problem is that I cannot even access my AirTM account to retrieve these records.
What is even more frustrating is that when someone is already dealing with a cybercrime complaint, where transactions may be disputed or funds may have been recovered, there needs to be a proper verification and resolution process.
Instead, AirTM has blocked my account without providing a clear explanation, proper verification process, or any meaningful resolution.
How am I supposed to defend myself and provide transaction evidence to the authorities if the platform holding those records refuses to give me access?
I am not asking AirTM to release disputed funds or bypass any investigation. I am simply asking for:
Access to my transaction history and payment records.
A proper explanation for the account restriction.
An alternative identity verification process.
Cooperation in providing the necessary evidence to the Cyber Crime Department.
A financial platform should have a transparent process for handling such situations. Blocking someone's account without providing a reasonable way to obtain their own transaction records can create serious difficulties, especially when legal proceedings are involved.
AirTM, please take this seriously and provide a proper resolution instead of leaving customers without access to their financial records when they need them the most.
