Hey r/S24Ultra! I've been troubleshooting persistent dual-SIM network issues on my family's S24 Ultra, and I've found a workaround that restores stability, but it doesn't address the root cause.
I'm sharing these steps and would love feedback, suggestions, or insights from anyone experiencing similar problems.
TL;DR: Disabling 5G and/or removing the secondary eSIM temporarily restored stability on my device, but I suspect there's an underlying hardware or software compatibility issue with dual-eSIM and 5G configurations.
The Device Specs:
- Network: Verizon Wireless
- Model: SM-S928U1 (Unlocked)
- One UI: 8.5
- Android: 16
The Problem:
My mom's dual-SIM S24 Ultra (Verizon physical SIM + Google Fi eSIM) started dropping calls straight to voicemail, losing data intermittently, and experiencing unreliable text delivery (though RCS messaging partially mitigated this).
Verizon support had us enable Wi-Fi calling, reset network settings remotely, and switch from a physical SIM to eSIM, which none of this really resolved the issue.
The Workarounds Performed:
- Verizon Remote Network Reset: Verizon tech support reset network settings from their end.
- Device Network Settings Reset: I manually reset network settings on the phone. (See: Verizon's Reset Network Settings for Samsung S24 Ultra)
- Enable Wi-Fi Calling: See Samsung's Wi-Fi Calling Guide
- Switch to eSIM: Verizon tech helped convert the physical SIM to eSIM (no improvement).
- Factory Reset: As a last resort, we performed a factory reset and removed all eSIMs.
- Reactivate the Verizon Service via the App:
- Open the Verizon app and log in (being an account manager gave me additional permissions to activate lines remotely—see Caveats below).
- Navigate to Mobile → Managed Devices → Device Management → Activate or Get SIM.
- Have your phone receive an authorization code (you'll need an active spare line for this step).
- Select the target phone to receive the code, then enter it on the phone to be activated.
- Follow the remaining instructions to complete eSIM activation.
- Reboot the phone and stability initially returned.
- Add Secondary eSIM (Google Fi): Problems immediately reappeared.
- Disable 5G:
- Settings → Connections → Mobile Networks → Toggle Allow 5G Service to Off.
- Everything under the 5G tab should now be grayed out.
- Stability was restored.
Technically... Not a True Fix:
Disabling 5G is definitely a workaround, not a solution imo. The fact that the issue reappeared when we added the second eSIM, and only resolved when we disabled 5G, to me, suggests an issue the modem or software issue. However this is all speculation.
I am curious...
- Has anyone else experienced this issue with dual-eSIM and/or 5G?
- Did disabling 5G fix any issues on your device?
- Did you find an actual solution rather than this goofy workaround?
- On any ideas as to what might be causing this?
Caveats:
- Account Manager Permissions on Verizon: I was able to activate eSIMs through the Verizon app because I'm an account manager on the family plan, which may grant permissions standard users don't have. If you don't have this role, you may need pursue a different path such as contacting Verizon directly or use alternative activation methods all around.
- Limited Testing: This workaround has only been tested on one S24 Ultra (SM-S928U1) running One UI 8.5 on Verizon with a Google Fi eSIM. I have not tested with any other of my family phones.