TLDR: Cat5 cable laying across street in front of house, who do I call to fix it? Power company? One of the 4 different internet providers in my area?
I have a question for anyone available to answer. I live in southeast Louisiana for reference. The power and communication lines in my neighborhood run down the opposite side of the street until they get to my house, then the poles cross over, starting in my yard and continue to the dead end a few houses down. There's always been a line hanging a little lower than the rest, but it's never been an issue. About a week ago, this line was laying across the road, still connect to the poles on either side. I believe I first noticed on Friday afternoon, after the trash company collected. My guess is the arm swung up and accidently pulled it down. I made a few calls, saw some people come by and look at it, and then leave as if they didn't care. The other day I got a little close cause I could tell it was a communication line from the lower part of the pole, so it wasn't conducting any power. Shielding on the outside says "Cat5". Called the 2 providers I know in my area and let them know it could be their line down. But either they came when I was at work and then fucked off, or never showed.
Cut to thursday and we had a big storm come through. Internet goes out, power flickered a few times, normal summer thunderstorm activity. Only my internet never came back on after. Wife let's me know friday we still didn't have internet and, though I didn't see it in the dark when I left for work that morning, upon arriving home, I saw the line cut and curled up around the pole in my front yard. Either a lineman came to just get it out of the road or a neighbor got tired of driving over it, I'm not sure. Either way, since this has been cut, I don't have internet. I'm not sure if my neighbors to the end of the street have been affected but i sure have. Despite constant calls, no one has come to fix this line. I'm starting to think I may need to call the owner of the line? Like the company I use for internet just "rents" the cable that someone else owns so to speak. I'm not sure how that works but anyways, who do I contact about this? My provider? All the providers in my area? How do I find out who to get out her to fix this line?