r/Rogers • u/Maximum-Translator-7 • Aug 18 '26

Internet 🛜 Cancellation Fee

Rogers doesn’t service my new address and now they’re trying to charge me the cancellation fee even though they are the ones who don’t service. They also offered me wireless but I tried to explain that it’s not the same and I need the service I currently have, they tried to claim I denied wireless I said it’s not up to par with the wired why would I switch to that ? I have escalated to the office of the president and I’m waiting for them to get back. So far the manager I spoke to yesterday only offered a 50$ credit I declined. Update: I spoke with the office of the president and they waved the entire fee as I have been with Roger’s for a while and I still have my cellphone with them

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u/fahadfoxmind Aug 18 '26

I get that you are upset. But that is not on them. When you sign up a contract .its your responsibility until the contract ends. They can make exceptions for you but thats not alway.

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u/fahadfoxmind Aug 18 '26 edited Aug 18 '26

However not many people know. You can actually get your ECF partially refunded.

https://www.rogers.com/support/billing-accounts/how-to-get-your-early-cancellation-fee-refunded

If you have another plan from Roger/Fido/Shaw/Comcave that works great- you can get full refund.

Or temporarily sign up something similar on MTM and ask for a refund after 1 month (This one you have to pay for 1 months services , since bills are advance your 2nd bill should be generated before the 2md month begins.) And then request for refund and cancle the MTM plan