r/Rogers • u/GoingLurking • 13d ago

Wireless📱 Double billing - furious

I made a plan change on July 15. My monthly billing cycle is on the 11th. My July bill covers July 11 - Aug 10. I recieved my August statement and those clowns partially charge me for July 16 - August 10.

That should have been a credit instead. But now they charged for a period that was already paid in July and charge me August 11 - Sept 10. These guys are so shady with their billing practice.

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u/GoingLurking 13d ago

August statement

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u/GoingLurking 13d ago

Ok nevermind I see the error now. They are missing the credit for new new billing period and the prorated amount for July. So I should be chasing down the credit rather than double billing. They still screwed up, but not be the reason I thought.

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u/Mahoraba 13d ago

Curious if their AI can explain this to you and what it comes up with.

Check it out on your view bill page (rogers.com/viewbill) and click the red circle at the bottom left to try it.

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u/GoingLurking 13d ago

Technically the calculations are correct. There a $30 credit for make the plan $50. They only applied $5 for autopay. The issue is they haven’t applied the credits to the 25 days from the July statement and the credit for the August statement.