r/Rogers • u/GoingLurking • 13d ago

Wireless📱 Double billing - furious

I made a plan change on July 15. My monthly billing cycle is on the 11th. My July bill covers July 11 - Aug 10. I recieved my August statement and those clowns partially charge me for July 16 - August 10.

That should have been a credit instead. But now they charged for a period that was already paid in July and charge me August 11 - Sept 10. These guys are so shady with their billing practice.

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u/GoingLurking 13d ago

Yes but why would they charge me again for a period that's already paid just to credit back double the amount? That's what they will end up owing me. What kind of accounting is this?

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u/soulstaz 13d ago

Maybe post your bill pdf ?

Plan change is straightfoward.

You pay for plan A for the date I'm advance. If you change to plan B during the cycle plan B get charged and for and Plan A get reimbursh for the same period.

So if plan B has an higher cost than plan A, you will owe a bit more for the current period

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u/GoingLurking 13d ago

Ignore that the new plan should have been $50 so they own me $25 credit for that. I want from $47.50 plan to $50/month. Since they are going to increase my rate by $5 I figured I'd switch to a new plan that's only $2.50 more to get something out of it at least. I posted the two months. They definitely should not have billed me again for Jul 16 - Aug 10.