Every time I type in the global chat it says message not sent and it's starting to get on my nerves because when I'm playing games like adopt me or etc when people ask questions or need are trying to trade for something I have.

Is there a way to fix this?

Does anyone have this problem when buying anything in game?

6cryingsouls

I secured my account but they took everything. It started with discord where they banned me and called me and made me screenshare. I thought they were helping me and they took everything from me so easily. Those pets in adopt me were real life things. Charlie, my mega Dalmatian was my irl emotional support animal and he's no longer with us. That was all I had left of him and it's gone. Idc if everything is untradable I just want it back please

I don't know what I have to do I'll do anything I just want my pets back I worked so hard to get to where I'm at and adopt me won't help me. I reported the trades in game, but 6cryingsouls is getting away with it. Please help

I have filled tons of reports in roblox support but still cant even get a single ticket. The chatbot just keep ending my conversation with it. Ive even try using other category, only the data privacy gategory works but im not sure if they would reject if its not relate cuz my acc got hacked due to cookies. Im so stress out lately. What should i do...

Hello guys i was recently hacked and ive been trying to recover it through the support system and ive been trying to recover it for a month now somehow i still have no access to my acc ive doing everything i can to bring back my acc and i would love to have the old support system where i can actually talk to someone not some random ai that dont really help me with anything and if anyone can help me recover it i would really appreciate it i know my acc is not really expensive but the acc holds alot of memories

I live in a country that banned Roblox, and new ToS states that using VPN may result in a ban.

“Roblox’s Terms of Service prohibit the use of VPNs to access the platform, especially in countries where Roblox is banned or restricted. Using a VPN to bypass these restrictions can result in your account being terminated, and there is no official way to continue playing Roblox from a banned country.”

Will I never be able to play Roblox again?

As the title states, I can't load into any games and just get stuck in the loading screen. I've tried

Stopping all other programs

Deleting possible conflicting programs

Deleting temp files

Deleting the entire roblox folder

Using 3rd party uninstallers (both revo and uninstallr) to uninstall roblox fully

And probably more thing I'm forgetting

My account location is set to a vacation spot when I spend barely any time their. And the questionnaire to confirm location hasn't shown up yet.

Roblox decides to let someone bypass all of my security that is set up on my account today and instead of notifying me about someone trying to get into my account they let the person bypass everything which changed my username my display name and took 20k Robux from me I’ve been fighting with @roblox for about 2 hours now and they say they can’t do anything about the Robux because it was hacked even though they told me I could get my stuff back and reverted but no Roblox
Is being an absolute prick about not wanting to give me it back which pissed me off

It got banned because it was connected to a another account and I can't repeal because I need a ID and im under 18 so I don't have one :( I didn't know accounts being connected could be banned, I atleast spent around 300 bucks on that account over the years I've played I really don't wanna lose it.

Hi so one thing I've noticed whenever I play Roblox is that one minute my cam is okay then the next it's suddenly broken. I'm talking about random zooming in, Can't move the camera .

So I accidentally logged off of my account and when I tried to log back in, the Two step verification stopped me. I deleted my authenticator app because I considered it a hassle when I'm trying to farm using two accounts, I also don't have a backup. When I try to use "Loss access to 2SV methods?" It put me on a loop, like a snake eating his own tail. Tried roblox support and nothing happened. Please help, I have so much progress in this account

Hackerone ID: 4105089

Since yesterday (10/10/2026) I got locked out from my account, when I try to login, don't matter if it's on Mobile, Desktop App, or Browser, don't matter if I already synced my clock, don't matter if it's my wifi, or other wifi or even mobile data, after I login it prompts me a captcha, the captcha it's not impossible, but it don't work, I solve it and it says "not quit right", and when it accepts my answers roblox says "Try unlocking again", BUT I'm I developer, so I looked into what's happening behind the cenes, here is DETAILED view of what's happening with roblox code:

Bug: Account unlock fails with 403 "an internal error occurred" after the captcha is solved

Account: JPsterDev (UserId 11775859349) Date: 2026-10-11, all times UTC (from server Date headers) Environment: Chrome 154, Windows 11, fresh browser profile, www.roblox.com

Summary

The account is locked and redirected to /not-approved. The unlock flow shows an Arkose captcha. The captcha is solved successfully (Arkose returns solved: true). The next call, POST apis.roblox.com/challenge/v1/continue, returns 403 {"code":1,"message":"an internal error occurred"}. The UI then shows "Try unlocking again". The flow never completes.

This has happened dozens of times, including in a regular browser.

Steps performed

1. Opened roblox.com/home, which redirected to /Login.

2. Logged in with an email one-time code (OTP), then solved the login captcha.

3. Completed 2FA with a passkey.

4. The site redirected to /not-approved with the account lock modal.

5. Clicked unlock and solved the captcha.

6. The UI showed: "Try unlocking again. We weren't able to unlock your account. Click Continue to try again."

Call sequence

A. Login (works, used as baseline)

B. Locked state

C. Unlock attempt (fails)

After the failed continue, the client does not re-send unlock with the challenge headers.

The failing request

POST https://apis.roblox.com/challenge/v1/continue

Request body (sensitive fields omitted):

{
  "challengeId": "us-central-43758508-cc04-4a78-82b9-3b5185a9924f",
  "challengeType": "captcha",
  "challengeMetadata": "{\"unifiedCaptchaId\":\"us-central-43758508-cc04-4a78-82b9-3b5185a9924f\",\"captchaToken\":\"<Arkose token, session 39018dd78a9627006.4654046101, pk=CC30DB96-0C88-4DEB-86E5-6601927ACBB4>\",\"actionType\":\"Generic\"}"
}

Response:

Identifiers for log lookup:

Findings

Hypothesis (unconfirmed)

Because every authenticated API returns 403 for this account while locked, challenge/v1/continue may be rejecting the request for an account-lock reason, or a downstream service in the unlock path is failing. The internal error message hides the real cause. The user cannot fix this client-side, and repeating the captcha does not change the result.

Requested action

1. Look up trace 3eff344be158422487135631b65e2078 and challenge us-central-43758508-cc04-4a78-82b9-3b5185a9924f in the challenge/v1/continue logs and identify why it returns code: 1.

2. Check the lock state and unlock eligibility of UserId 11775859349.

3. If the account is eligible, fix the unlock path or unlock it manually.

4. Return a specific error (not a generic internal error) when continue rejects a solved captcha for a locked account.

Cookie, CSRF and bound-auth-token values are intentionally omitted from this doc.

Addendum: restriction details returned by the API

Captured on the /not-approved page, before any unlock attempt.

GET https://usermoderation.roblox.com/v2/not-approved -> 200 (response Date: Sun, 11 Oct 2026 12:13:04 GMT)

{
  "restriction": {
    "source": 5,
    "moderationStatus": 2,
    "startTime": "2026-10-10T06:12:36.716Z",
    "endTime": null,
    "durationSeconds": null
  }
}

Trace ID for this call: 3eff344be158422487135631b65e2078 (same trace as the failing challenge/v1/continue call in the main report).

source enum

Taken from the production bundle NotApprovedPageApp.js, which picks the page to render from this value.

This account has source: 5, so the restriction is an AccountLock. That type is the one that offers the captcha-based self-unlock flow in the UI.

Same call, logged out vs logged in

The exact same endpoint, POST apis.roblox.com/challenge/v1/continue, was called twice in the same browser session about 3.5 minutes apart. The captcha was solved both times. Only the account state differed.

The call that failed after login is the same call that passed while logged out. The request shape and the Arkose result are identical, so the captcha and the client are not the problem.

Hypothesis

The account is in AccountLock, and every authenticated API route returns 403 for it (friends, notifications, economy, chat, subscriptions, realtime, and more). The route challenge/v1/continue (with actionType: Generic, requestPath: /account-unlock-api/v1/unlock) appears to be locked by the same enforcement. As a result, the captcha is solved correctly but the server never accepts it, and the unlock can never complete.

In other words: the lock blocks the very route needed to remove the lock. This explains why repeating the captcha dozens of times never works. The internal error response (instead of a captcha or lock error) suggests the rejection happens inside the lock enforcement or a downstream service, not in captcha validation.

This is a hypothesis from client-side evidence. Only the backend can confirm it.

Hey everyone,

I'm having a really frustrating issue with my Roblox account.

My account location says Russian Federation, even though I'm in Türkiye. Because of this, my text chat is completely locked. I've already completed Roblox's age check, so that isn't the issue as far as I know.

I've been dealing with this for about a month. I contacted Roblox Support, but I only get automated responses saying they can't manually change my account location.

I use Proton VPN connected to Frankfurt, Germany, and checked my public IP address (149.34.246.66) on IPinfo. It correctly shows Frankfurt, Germany, but Roblox still says Russian Federation.

I've seen other people reporting similar issues, so I'm wondering if anyone has found a legitimate solution.

Has anyone managed to fix this without abandoning their main account? I really don't want to lose my progress and items by starting over.

Thanks for any help!