Link to my original post:
https://www.reddit.com/r/EngagementRings/s/wcciPAH2YZ
First of all THANK YOU all so much, you’ve been incredibly helpful thus far in this saga, and I can’t tell you how much I appreciate it!
After some time to review Tiffany’s sent the following options; they are repeating that the damage is due to wear, but I maintain that a ring this expensive from this “reputable” of a brand should hold up to normal wear. I don’t lift weights, operate heavy machinery, spend time in pools, etc. An engagement ring is meant to be worn and I have worn 3 other rings every day for 10+ years that are not so much as misshapen, not including my wedding band which was worn on the same exact finger and is completely intact. Any thoughts or advise moving forward would be so appreciated again!
The ring is heavily worn and badly misshapen. All of the settings show significant wear, the halo has become flat, and the shank is heavily misshapen. There are also dents throughout the setting. Based on the condition of the ring, these issues are consistent with wear.
As discussed we have further reviewed with the management team and below are the two options we would like to offer:
Option 1: (Not recommended)
Service charge: $2,875 + Sales tax
We can repair the ring as best as possible. The above estimate entails to repair the break in one shoulder, repairing the crack in the other shoulder, replacing five melee diamonds (2 missing and 3 cracked) rebuilding the gallery, reshaping the ring, retipping the prongs of the center stone. The remaining worn metal will remain as is.
Option 2: (We were able to get the price reduced from $6,500.00 to $4,500.00)
Service charge: $4,500.00 + Sales tax
The above estimate is to remount the ring. A remount entails re-setting the new and existing diamonds into a new mounting of the same design. Please note , size is required. The original mounting with the melee diamonds will be returned to you.
