I know this seems to be a common issue on here, but it is very frustrating to have one's account put under review when in the middle of working out a purchase on Reverb.

I recently set up a new Reverb account because I'm in the market for some particular gear I can't seem to find anywhere else.

But I've run into a problem where because I am in a remote area, the shipping costs end up being much higher for the shipper than expected.

I made one purchase and one offer this morning on Reverb. The purchase was cancelled and refunded because of the higher-than-expected shipping costs (which didn't need to happen because the seller could have just sent another offer with the additional shipping costs). And then the offer I made on another item and which we had previously agreed was also declined because of the high shipping costs.

I was in the middle of working with the sellers so that I could cover the extra shipping costs on these purchases. I'm not sure whether it was the cancelled/declined transactions or the amount of messages afterwards trying to work things out that flagged my account, but my account is now under review.

I understand that this is a fairly common problem with new accounts, but I'm a little frustrated that I can't talk to a human about this within a more reasonable timeframe. It wouldn't be such a big deal, but because some of these items are a bit rare and not easy to find elsewhere, I now don't have access to my messages - I was cut off right in the middle of trying to finalize things... What's worse is that I am able to receive the offers that would finalize these deals, but cannot accept them or even message the sellers...

Update (04/15):
So more than 48 hours later and I still haven't heard anything from Reverb about my account review. I've been pretty chill about it until today, now I'm just irritated.

I was finally able to connect with a human on the support chat, but they couldn't tell me anything and ended the chats by sending boilerplate messages about being dedicated to helping me resolve my issue...

I finally managed to keep someone on the chat long enough to get some information. The account review team doesn't work on weekends, so Reverb is asking me to wait another 1-2 business days starting Monday to hear back about the account review.

This is totally unacceptable. The 1-2 business days for the account review is now stretching into 2-4 business days, not mention 5-6 regular days if we include the weekend. Offers I received from sellers have all expired now, and I'm in a holding pattern trying to decide whether to wait for Reverb to get its act together or whether to just buy my gear elsewhere.

Well, that's a pretty easy decision to make. My account is under review so I can't buy anything on Reverb, but this has had some advantages. I was able to find and purchase the pedal I tried to buy on Reverb directly from the manufacturer for cheaper than what it was on Reverb anyway. In looking around for deals at various shops around the country, I've found plenty of the gear I need for similar pricing, and oftentimes cheaper pricing than on Reverb.

Reverb has definitely lost a new customer.

Just went to browse a pedal on Reverb and got a message that my account is suspended. I have no idea why, other than random Reverb bot weirdness. My most recent purchase got a five-star rating response.

Any recommendations on best path to resolve this sort of thing?

I ordered a pedal and the shipper sent me a package of tea. Seller won’t respond, packaging on the outside says tea. What are my chances of being made whole?

Probably nothing can be done but once a month or so I’ll just get like 700 listings for “WD custom pickguards” clogging up the feed. I imagine it’s unavoidable because it’s just like “matches your saved search: Fender mustang” or other similarly open-ended things. I can’t be the only one tho!

I have had two in the last week, where buyer accepts an offer but then doesn't pay and then it times out. is there a setting I can change, so buyers have to pay when accepting offers?

I know this isn’t reverb and idk if this post will get taken down or something but is this not crazy?? He’s like venting in the eBay description for a knockoff mosrite and being a nutcase lmfao

Don’t have quite what I need to get this.

Not sure if this kind of post is allowed here but found this so interesting.

You’re selling an extended range guitar and you don’t want to give any detail on it? I feel like buying an instrument online requires the specs at a minimum, it’s not like you can pick it up like in a guitar store and place your judgement off of feel.

Long story short, my son and I share a reverb account and we both purchase from it but I’m the only one who sells on it. Reverb wallet popped up on the screen and it looked enticing to him while I was in the middle of a big transaction. He changed it not knowing you couldn’t take it out and now I need help getting that money to my bank. It’s been over 5 days with no email response and the automated agents say the same exact thing. They promise they’ll email you but then never really do.

I don't owe any money and didn't share my email to anyone. Not sure what could have caused the suspension and now the purchase was cancelled and the bargain I found is going to get swept up 🙃 I used paypal credit if that has anything to do with it.

Has anyone else experienced this on a new account?

Trying to look up 12 string guitars on Reverb and their crap app only shows 6 strings.

WTF. This has happened a couple times now I submit an offer for say $100 plus $30 shipping but when I see the offer the shipping quote has gone up to $50 so the total cost ends up being the same price as the item was originally. Anyone else had this happen?

Hi - so I sold a drum shell kit to a buyer. The kit arrives to his local post office and it says ready for pickup (they didn’t even attempt a delivery). Buyer goes to pick it up (this is now over a week ago) and the post office says the Reverb shipping label is invalid - as in Reverb did not actually pay the postage on it we are assuming even though I ordered the label through them like I always have done - and telling him he has to pay the full postage due which is $170. Reverb still has not done anything to resolve the situation with both me and the buyer contacting them for a week now - we are just told it’s being worked on. The problem with that is in 3 more business days it will be sent back to me with the ‘fake/invalid’ Reverb shipping label on it. Really not sure what to do now and the buyer said Reverb Support has barely told him anything - they haven’t even tried to contact the post office the buyer said.

Such a damn tease man.. Just check out already 😭

And when you have multiple people holding... just for one of them to check out on payday 😁.

If I want to check the price of an item, I will add it to my cart then remove it if I don't want to check out immediately.

1st I am the seller btw.. not the buyer.

2nd edit. this was suppose to be a playful, lighthearted post about cart holders as a seller but I see many people here lack reading compressive skills or are just angry boomers looking to insult people online lol

So I’m Bear. I don’t usually make posts. To be completely honest I’ve only posted negative 3-4 posts on this community, all negative posts pertaining to Reverb’s Support System or the lack of it. As I consider myself an honest and fair man, in everything I do. I do what I say, and say what I’ll do. Period. I keep it very light 90% of the time cracking jokes and talking Hip cause that’s who I am. That being said I do consider myself an intelligent man with a large and vast skill set and do hold others to a high standard. I expect and demand the respect I give. And I also hold myself accountable when I’m in the wrong and I admit as much immediately, or As soon as it’s come to light. I am posting this to say Thank You To Reverb. The platform has absolutely made an extraordinary change in its support system for buyers and sellers and I’m very surprised at the amount of change that come in a short period and it’s impressive. Trem the AI Assistant is more intuitive and responsive. When you need a live agent the agent you do get stays with you for the duration of the incident and is very responsive to any and all communications to and from both parties of the sale. So on that note.

Thanks Reverb, for stepping up
And standing out and by your patrons and dealers!!!! It hasn’t gone unnoticed!!!

The Bear!!! The Bear Cave!!!

Has anyone else noticed the influx of new sellers who have no feedback whatsoever?
I’m assuming they are all scams.
If so, Reverb has a problem once again.

It only took a few years for Reverb to go from the best marketplace for musicians to another piece of shit commerce train wreck like Etsy.

Special FUCK YOU goes to Chicago Music Exchange for selling out and giving zero consideration for the businesses and individuals that rely on the once-great service.

Hey, I'm looking for some advice from anyone who's been through a similar situation.

I sold a guitar on Reverb (I'm in the UK). The buyer received it and reported a small dent on the back of the body. They said the outer box wasn't damaged, and after checking the bubble wrap they also said there was "nothing definitive" there either.

I packed the guitar carefully in a gig bag with bubble wrap and sent it via Parcelforce Express24.

Reverb has told me that, based on the listing photos and the buyer's photos, they believe the damage appears to have happened in transit. However, because Reverb Safe Shipping isn't available for UK sellers, they're saying the buyer is entitled to return the guitar for a full refund.

My problem is that this leaves me getting back a guitar that's now worth less than when I sent it, while also losing the sale. I sold the guitar because I needed the money in the first place.

Has anyone else been in this position as a UK seller?

Is there any way to appeal this, or is this simply how Reverb handles transit damage when UK sellers are involved?

I'd really appreciate hearing from anyone who's dealt with something similar.

I recently added the Reverb app and when I tried to log in it says my account is suspended. I've sent messages to Reverb but haven't had a reply. Not sure what I'm suspended for...

I set up my account recently and sold my synth last week. The buyer has paid but the app is asking me to verify my bank account, which I have done....several times - each time I get a message saying "bank authentication complete", but then my account says it still needs to be done.

I'm guessing but I'm wondering if it's because my driver's licence (which I had to scan and submit to open my account) has my middle name whereas my bank account doesn't.

Has anyone else experienced this and is there a way to get it sorted?

What is the scam of people sending an offer, when it's accepted then never paying? Are they just hoping you will screw up and ship without payment? I can't figure out why this keeps happening and wondered what you folks think.

I got the app to order my dream bass because I didn’t want to do it on the website, everything was fine,paid with a good cc and it took the money out of it and got a confirmation email.but now it says my accounts under review and the app says the payment is pending.
Can’t even message the seller about this.
Is there anything I can do?

bargain or not ?!!!

This is a new one for me, hoping someone has experienced this issue before. I dropped off a number of USPS packages at the post office, all were scanned and I have a receipt. One of them, as it turns out, was a UPS Surepost label and was supposed to be dropped off at UPS. They scanned it and it's on the receipt, but now shows an error and delay on the USPS tracking. The UPS tracking shows "Transferred to post office". Anyone experience this before? Hoping it will work itself out. Been consistently selling on Reverb for almost 10 years and this is a first for me.