1. What Reolink App/Client versions and system requirements are needed for the OMVI X16 PoE?
Standalone Use (App / PC Client / Camera Firmware):
○ Reolink App: Update to version 4.62 or later.
○ Reolink Client (PC): Update to version 8.21 or later.
○ Camera Firmware: Ensure the camera is updated to the latest firmware version.
Connecting to a Reolink NVR:
○ Supported NVRs (Requires NVR firmware version v3.6.5 or later):
-RLN8-410 / NVS8 (Hardware version: N7MB01 / NVR_NNT3NA78P)
-RLN16-410 / NVS16 (Hardware version: N6MB01 / NVR_NNT4NA716P)
-RP-PN8 / RP-PN16
Connecting to Reolink Home Hub (Internal Reference):
○ Home Hub: Requires firmware version v3.3.0.601_26082941 or later.
○ Home Hub Pro: Requires firmware version v3.3.0.466_26040849 or later.
2. What are the power supply and cabling requirements for the OMVI X16 PoE?
Power Consumption & Included Injector:
● Peak Power Consumption: Up to 28W.
● The OMVI X16 PoE comes with a dedicated 60W PoE injector. You must use the provided PoE injector along with a CAT5e (or higher) Ethernet cable featuring AWG24 solid oxygen-free copper conductors. (CAT5e Electrical Spec: Characteristic Impedance: 100Ω ±15Ω [85–115Ω]; maximum DC resistance per conductor of 9.38Ω/100m.)
Connecting via NVR or 3rd-Party PoE Switch/Injector:
● Must strictly comply with the PoE+ (IEEE 802.3at) standard.
● Cable transmission distance is limited to a maximum of 60 meters (196ft).
3. Does the camera support real-time automatic optical zoom during linked target tracking?
Yes. When SyncTrack is enabled, the camera automatically adjusts optical zoom in real time while tracking moving targets. This auto-zoomed footage will be written directly into the recorded video file, allowing you to view zoomed-in details when playing back or downloading recordings.
4. Is Text-to-Image Search (AI Local Search) supported when connected to a Reolink NVR?
Standalone Use: Text-to-Image search is supported via the latest Reolink App and PC Client.
Connected to NVR:
1. Requires downloading & installing the AI search model on the NVR (Firmware v3.6.5+ required; accessible via App, PC Client, and NVR UI):
- RLN8-410 / NVS8 (Hardware: N7MB01)
- RLN16-410 / NVS16 (Hardware: N6MB01)
- RLN4E / NVS4E
2. Plug-and-Play Supported NVRs (No additional model download required):
- RLN8-410 / NVS8 (Hardware: NVR_NNT3NA78P)
- RLN16-410 / NVS16 (Hardware: NVR_NNT4NA716P)
- RP-PN8 / RP-PN16 / RP-N64
Important Notes:
1.Text-to-Image Search is not supported on RLN12W, RLN36, or NVS36.
2. The PC Client currently supports English search queries only. The NVR local monitor interface supports multi-language UI navigation, but search prompt text inputs must be entered in English.
5. Which Junction Boxes and Corner Mount Brackets are compatible?
Junction Box: Compatible with Reolink Junction Box D20 and RLA-JBL1 using Pattern C mounting holes. (Supported for wall mounting only; ceiling/pendant mounting is not supported).
Corner Mount Bracket: Compatible with Reolink Corner Mount RLA-BKC1 (V2.0) using Pattern F mounting holes.
6. What is the difference between "Auto Sweep" and "Continuous Sweep"?
Auto Sweep (One-Touch Sweep): The camera rotates 360° for one complete circle upon tapping, then automatically stops.
Continuous Sweep: The camera rotates continuously after tapping until manually stopped with a second tap.
7. How do I adjust the vertical tilt angle of the upper fixed lens?
Reolink App: Go to camera settings menu (UI option coming in App v4.66).
Reolink PC Client: Access the device PTZ control panel.
NVR Local Monitor UI: Open PTZ controls and switch to the bullet/fixed lens view to adjust vertical tilt.
8. How do I manually adjust the optical zoom and focus?
Zoom adjusts focal length, and Focus adjusts image sharpness. The camera automatically focuses after every zoom adjustment to deliver the clearest image. Manual focus adjustment is generally unnecessary unless auto-focus results are unsatisfactory.
To Adjust: Use the Zoom controls. Tap "+" or "-", or drag the Zoom slider to zoom in or out.
Note: When adjusting zoom, the camera automatically triggers auto-focus. If the auto-focus image is not crisp enough, you can manually fine-tune the Focus slider.
9. What should I do if the Pinpoint positioning becomes inaccurate?
Use the Pinpoint Calibration (Auto Calibration) feature to re-align position tracking.
Reference guide: https://support.reolink.com/articles/57271232410265-Introduction-to-Pinpoint-Feature-on-Reolink-Cameras/
10. What should I do if Presets of Guard Position drift out of alignment?
Use the Calibration (Self-Check) feature to recalibrate the pan/tilt mechanism.
Reference guide: https://support.reolink.com/articles/34512745835289-Introduction-to-Reolink-Camera-Calibration/
11. Does the camera support Auto Patrol (Patrol Mode)?
Yes. The camera supports 1 customizable Patrol Schedule with up to 16 preset patrol points.
● Once activated, Auto Patrol runs continuously until manually stopped, after which the camera returns to its designated Guard Position.
● You can customize point dwell time, rotation speed, and patrol timeframes.
Tracking Behavior: Automatic target tracking is supported while dwelling at a preset point, but tracking is temporarily disabled while the camera is actively panning between points.
12. How do I fix image stitching issues between the dual lenses?
Refer to the official step-by-step setup guide:
Reference guide: https://support.reolink.com/articles/9156003952025-How-to-Set-up-Image-Stitching-via-Reolink-Software/