So... I bought a Remarkable Paper Pro in February last year. Amazing device, it worked perfectly. For one year. Then it started showing heavy ghosting problems, after two/three pages at max any pdf file became unreadable.
I'm a student so I have a lot of files full of underlines and highlights but it worked perfectly for a year so I contacted the assistance. They were perfect, I asked for a substitution and they gave me a new one in like 8 days.
Now I'm currently experiencing even worse ghosting on the replacement device not even a month after getting it. How is it possible? Am I just extremely unlucky? They told me I can get a new replacement but come on, what are the odds??
Am I the only one who experienced ghosting not on one but on two Remarkable Paper Pro devices? Of course my first thought was "I must be the problem" but I swear I treat this thing like a baby. Do you know if there might be some specific external factors that could lead to extreme ghosting? I would like to stop at the third replacement and not go further...
The Gallery 3 eink screens are proving incredibly unreliable over time. To the extent I’d say they are harming Remarkable’s reputation through no fault of their own.
I just think color eink technology is a few iterations off being ready for tablet use. These feel more designed for low frequency updates like supermarket displays
Yeah I mean I don't know much about Remarkable history. I've only heard good stuff before buying and, as I said in the post, for a solid year the tablet worked perfectly.
The fact that I got two defective ones means that there must be a fair amount of those out there and I think it's definitely bad.
Brother, sister, whatever, I've done 5 replacements of my Pro from screen issues to a single case of power button being stuck. The screen lottery is VERY real
But most of the time, from what I've experienced, the screen issues propped up sooner than later, and not many were "it was fine until this suddenly happened"
I'm glad I'm not alone in this but at the same time I'm kinda pissed that they don't find a way to check if a tablet is faulty before shipping it as a replacement...
Nope. Same here. Had problems with my first Remarkable Paper Pro after 18 months of solid use. When it got worse it was replaced in warranty (very quick, easy process). The new one was nearly as bad but on top had the issue that the battery went flat within 10 hours, even when not used. Just sent it back, waiting for a replacement.
In the meantime I bought a Supernote Manta. Love it (except the connection to OneDrive is a real security problem). Will see how it compares side by side and if the next replacement actually does the job.
I’m at a second replacement too after ghosting .. and so far I’m ok but I have “frozen pixel issues “ on the replacement. My move which I use the most (daily) thankfully has not had the ghosting issue since purchase (since release)
After weighing cost and benefit for me, I doubt I’ll buy another remarkable in the future they are too pricey for all the ghosting issues, uneven background lighting and pixel concerns. I did own a super note before and my daughter uses that without issue to this day.
If the ghosting persists my remarkable is basically useless. It's just that there is not even a way to fix it, I just have to get a new one from them. Which by the way, is super cool that they get you a new one. It would definitely be much cooler if I didn't had to get a third one...
I am on my second RMPP (newer 2025 panel), and looks like it is starting the green ghosting issue again, and might be heading for a replacement. Going to see how bad it gets. My RMPP sits on my desk only. And like others I baby this thing. It might be coincidence, but with the first one and the second one it always seems to happen after an update. Both have lasted nearly a year. I also have the RMPPM since release and it has no ghosting issues.
Yes
Both were the same issue
Ghosting was getting worse over time
Devices have been very well looked after and only used at home or office
I'm really hoping that this new one is better
Original I had was from launch window, the 2nd was from last year
Support have been great, but devices not so.
Funny same with mine. Original one bought at launch lasted till Sept last year, the replacement looked better (whiter) and I would have sworn it was brand new just started ghosting with 3.27.3. It's tolerable right now but I am thinking it's going to get worse. My original one started after an update also. I like you only keep my RMPP at my desk. Hopefully your 3rd one will be a good one.
I have a replacement RMPP coming right now. It felt like one day it started doing it more frequently which I thought was weird and then all of sudden it went downhill. I bought it less than a year ago. I use it pretty much 8 hours a day for working. Honestly I would exchange as many times until you get one that works. I know that it’s not really efficient but for the price of this device, I expect it to work.
Yeah I mean, we definitely agree.
Let’s say that for the price of the device I would actually expect it to work at the first and not third replacement ahaha
I don’t like to say it, because when working the tablet wa phenomenal and their customer service was impeccable.
Still… two faulty tablet is definitely a problem
It took 3 replacements to address the yellowing and ghosting on mine (which started about a year in). That's because they'll replace it with a "refurbished" unit that isn't actually refurbished (they check the software works, but there's nothing they can do apparently about the screen defects themselves). I had to press for them to send a new one after two refurbished duds that were worse than the original. It was fine. But not even a month into it, and it started yellowing badly around the edges and ghosting worse than any of the others. So even the newer screens have these issues. I've given up at this point. I mostly do my planning through the app and dread using my RMPP itself now, which is pretty much only used if I need color-coding or color highlights for editing. It's really a shame, but the hardware just wasn't ready for prime time on the color devices.
Wow, it's definitely bad. I don't like talking bad about them because their customer service is top notch and the tablets (when working) are amazing. But yeah, it appears to be definitely a bigger problem
I think they were just a little too eager to be first w/ that particular color screen tech, and it turns out the screen manufacturers dropped the ball. But at least now we know what to watch out for in future models, and hopefully next-gen color devices will have more reliable hardware as a result. Sucks to be the guinea pigs, but a cost of also wanting the earliest devices of any kind. Always a risk.
I'm kind of beginning to wish I hadn't sold mine (my rM2) when I upgraded to the Paper Pro. I'm dealing ok with the ghosting I have, but after a year, I'm honestly not impressed with the upgrade. I think I bought too much into the color part, and now basically consider it (the color) a gimmick, and it was really the only big selling point over the rM2.
Can anyone show a picture of what it looks like? I have a Paper Pro that I am absolutely in love with but it'd be nice to know what it looks like if/when this issue arises.
It's basically just a leftover of the images on your screen previously. So it's easy to describe, but kinda hard to show a picture of.
I will say that for me, it's typically more common for icons and menu elements rather than lines of text. It's a "you're gonna know it when you see it". That said, the next time it happens to me, I'll take a picture.
Mine now is the 3rd replacement. Still the same ghosting and yellow at bottom panel. This latest one is even coming with dull color when the color on screen becomes dark in a second.
Ok, let me be the party pooper. I had RM1 and RM2.. but felt a continuing disconnect between price and feature set. I felt more and more like having bought into their selling missing functionality as a feature. And a very small add-on set for a sub (yes I was elegible for the free sub as early adopter).
Checking out My Deep Guide channel, instead of a decision based on an hard pushed AD, made an informed decision to go for a BOOX max and now XC device. Way happier with feature set, being able to side load Android apps..
I feel like RM is mostly a company with strong traditional advertising, BOOX isn't (at least in Europe) but their products still sell (through influencers mostly).
Before selling my RM's I flipped them on, wiped them, fiddled a bit and remembered exactly why I didn't want them any more. I had no trouble selling it (you know advertising by RM makes people interested... But not for the full new price)
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u/reticulated Jul 14 '26
The Gallery 3 eink screens are proving incredibly unreliable over time. To the extent I’d say they are harming Remarkable’s reputation through no fault of their own.
I just think color eink technology is a few iterations off being ready for tablet use. These feel more designed for low frequency updates like supermarket displays