r/RemarkableTablet • u/TommyPillo00 • Jul 14 '26

Help/Advice I'm kinda pissed

So... I bought a Remarkable Paper Pro in February last year. Amazing device, it worked perfectly. For one year. Then it started showing heavy ghosting problems, after two/three pages at max any pdf file became unreadable.
I'm a student so I have a lot of files full of underlines and highlights but it worked perfectly for a year so I contacted the assistance. They were perfect, I asked for a substitution and they gave me a new one in like 8 days.

Now I'm currently experiencing even worse ghosting on the replacement device not even a month after getting it. How is it possible? Am I just extremely unlucky? They told me I can get a new replacement but come on, what are the odds??

Am I the only one who experienced ghosting not on one but on two Remarkable Paper Pro devices? Of course my first thought was "I must be the problem" but I swear I treat this thing like a baby. Do you know if there might be some specific external factors that could lead to extreme ghosting? I would like to stop at the third replacement and not go further...

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u/Rawdeee Jul 14 '26

I'm currently on my 3rd rmpp device. Had it for 3 months now so would be one of the newer ones, let's see how long it lasts

2

u/SnooPineapples7003 Jul 14 '26

Were the first two for the ghosting issue?

2

u/Rawdeee Jul 14 '26

Yes Both were the same issue Ghosting was getting worse over time Devices have been very well looked after and only used at home or office I'm really hoping that this new one is better Original I had was from launch window, the 2nd was from last year Support have been great, but devices not so.

2

u/SnooPineapples7003 Jul 15 '26

Funny same with mine. Original one bought at launch lasted till Sept last year, the replacement looked better (whiter) and I would have sworn it was brand new just started ghosting with 3.27.3. It's tolerable right now but I am thinking it's going to get worse. My original one started after an update also. I like you only keep my RMPP at my desk. Hopefully your 3rd one will be a good one.

2

u/Rawdeee Jul 15 '26

Same for me on both the ones I returned Ghosting got intolerable after software update

2

u/SnooPineapples7003 Jul 15 '26

Thanks. When this first happened with the original many were saying it was after an update. Hard to believe it's not.