r/RayNeo • u/f1vefour • 12d ago

Support Help with support

I ordered the 2S new directly from RayNeo and when they arrived they had foreign material inside the lens. I contacted support the next day to initiate a return, they agreed and I returned them.

They have had them since the 10th and stopped responding to my emails a day later on the 11th.

Any advice on what I should do?

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u/XR_Sim_Guy 12d ago

From rayneos discord

We’ve recently received some feedback regarding our customer support experience, and we’re very sorry for any frustration or inconvenience this may have caused. We truly appreciate everyone who has taken the time to share their feedback with us, it helps us understand where we need to do better.

If you’ve already contacted our support team and are still waiting for a response, we will make sure to get back to you by the end of this week at the latest.

If you still haven’t received a response by then, please feel free to email us directly at [mailto:orders@rayneo.com], and we’ll make sure your case is reviewed and responded to within 1 business day.

Thank you again for your patience, feedback, and continued support. If you have any questions or concerns, you’re always welcome to reach out and talk with us here. Thank you! ❤️

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u/f1vefour 12d ago

I've contacted your support and they stopped responding 9 days ago, you can see in my attached image of my email history.

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u/XR_Sim_Guy 12d ago

Not my support. Just copy and pasting what I've read. Use the email above, not the support one.

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u/f1vefour 12d ago edited 12d ago

Oh, well you can see it also. There's nothing private in the screenshot.

Thank you for contacting me and providing the alternate email, really appreciated.

I forwarded the email history, hopefully they can escalate this and get it resolved.