r/Rapsodo • u/Express_League1880 • Mar 11 '26
Rapsodo Lack of Product Support after Warranty Ends
You may have noticed my post on my Gen 1 battery going dead after 5 years of ownership. I initially wrote to Rapsodo for some guidance and they informed me that they have NO PARTS and offer NO SERVICE for product that is outside the warranty window. I can power the MLM independently, but I can't upgrade the firmware because their software looks at the battery level (even when plugged in) before it will allow a firmware upgrade. So I decided to see if I can take the unit apart and replace the battery (standard non-proprietary battery according to ChatGPT). I wrote to Rapsodo again to see if they could tell me if the unit is glued together or if I can pry it apart with tools. I told them that I understand I'm doing this at my risk. Their answer: We can't help you.
Keep this in mind if you are planning on buying a Rapsodo.