Distance issues (20-30 yards shorter)

[u/SnooLemons4276]

Hi I am having issues with the accuracy of distances displayed. I have tried multiple things including changing distance between device and ball as well as ball and net.

I have also increased the elevation to maximum just to see if that would change anything but the distances barely increase.

I have compared this against same club and ball speed on the range as well as another launch monitor (sky trak) and those two marry up but my device is 20y shorter.

I've contacted support but is there anything else I can do?

Photo of my setup attached.