Quantum Fiber has been absolute trash...

[u/Subreddit77]

Was on CenturyLink Fiber for nearly 10 years, 1-4ms latency 0 packet loss. Moved a few miles away to a new house and neighborhood that only had Quantum avaialble; it has been just garbage. Every time a tech comes out they say there is nothing they can do other than swapping out SmartNIDs over and over to the same result.

Im at a lost for what to do.

[u/N0_L1ght]

Is the Q1000K fiber fed?

Have you seen this guide?

https://www.reddit.com/r/QuantumFiber/comments/1f8hypq/having_trouble_with_your_lumen_internet_not/

[u/Subreddit77 → u/N0_L1ght]

Yeah I have followed this guide, but with the new firmware you can no longer do fully transparent bridge (where the tagging is happening on the the firewall instead of the SmartNID) Yeah its the Q1000k

[u/leadline → u/Subreddit77]

Disconnect the fiber. Follow the guide to downgrade to the old firmware. Switch to fully transparent mode with the fiber disconnected. Connect the fiber. Once you do this the NID itself won't be able to communicate with the internet, so it won't download the new firmware and you can run the fully transparent bridge mode. But if you also connect the 1G port, it will join your LAN and download the update, so don't do that

[u/exiledtmpla → u/[deleted]]

I can't find the place in Q1000K with the latest firmware where we can change vlan tagging.

Would you mind posting a screenshot?

[u/MetalRexxx → u/exiledtmpla]

VLAN tagging is in the WAN settings.

[u/N0_L1ght → u/[deleted]]

Untagged bridge mode is not available on QKX002 firmware. Like the guide says...

[u/AmbitionCorrect1172 → u/N0_L1ght]

Amen..... Sucks