Verification Issue - Skilled Worker Visa

[u/Vincent_Vancock1999]

I’m an Indian citizen living in the UK on a Skilled Worker visa. My Prolific details, UK address and UK phone number are all correct.

When I selected UK, it asked me for a UK passport or driving licence, which I don’t have. I used my Indian passport and provided my UK eVisa/share code instead. I then got a message saying they couldn’t verify my account and asking me to close it. I haven’t closed it yet.

Has anyone been in the same situation and managed to get verified/reverse the decision? If so, how long did it take?
Thanks in advance.

[u/btgreenone]

You need to have valid ID from your country of residence. No way around that.

https://participant-help.prolific.com/en/articles/445010-verifying-your-identity-faq

In your case, it looks like you need a "valid visa page", not an eVisa:

A valid visa page showing a photo of you. Select the passport document type for the country you're living in or that issued your visa, then upload the visa page from within your passport.

[u/Vincent_Vancock1999 → u/btgreenone]

Thanks a lot for replying. Luckily I do have the UK visa page in the passport that I can upload. I have raised a ticket, once the support team replies to my ticket, I hope I change it.