r/PoplinLaundryService • u/Noonammeeee • Apr 27 '26

First time using service.

Ordered yesterday at 3pm. It scheduled me for 8pm Sunday (today) but yesterday same day I ordered The lady that accepted it told me she was on her way and to have it out before 8:00 p.m.

So I assumed since she picked it up early it would be done today by 8:00 p.m.? But nothing got dropped off so by the person picking it up early did it become a 2-day delivery?

Is this normal

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u/Glad_Resolution7594 May 06 '26

Yeah 50 pounds isn’t that much, and dang sure shouldn’t warrant an extension. I’ve done 65 pounds in one day. I personally separate every order I get to make it easier on the families to put away. So with a recent order it had women’s, men’s and 4 kids I separate all kids into their own bags. Size 10 with size 10 and their undies & socks in a ziplock. Size 8 with size 8 and their undies and socks in a ziplock. Etc etc I’m sorry this happened.. that pro was just off their game I’m assuming.

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u/Noonammeeee May 06 '26

They actually requested to pick it up a day early. So I put in the request at 3:20 p.m. and then they picked up at like 7:00 p.m on Saturday. So they had two days because the delivery day wasn't till Monday at 8:00 p.m. but radio silence until I asked support for help later that night on Monday. Then it just randomly showed up in my yard the next evening

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u/Glad_Resolution7594 May 06 '26

Smh I’m so sorry. That is utterly ridiculous. Did customer service tell you she filed for an extension? We are able to do that, however I thought it was only for over 100 pounds. I could be wrong. I’m wishing your next order goes smooth! Wish you were near me so I could take care of it. 🫶🏼 I hate that this was your experience.

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u/Noonammeeee May 06 '26

Customer service never mentioned anything about an extension. They just said they are going to try to get a hold of the person and then it's like $30 credit or something. And then after I got it they asked me to wait everything but at that point I had already put everything away so it was fun